محمد نعمان أنصاري

•Implement the standard procedure and process according to company rules.
•According to ITIL Standard to make sure the all things is going too smoothly.
•Monitor day to day operations, SLA & KPI's of assigned operations and roll out teams.
•Create an IT document and maintain the IT Library.
•Provide first level support to all Windows PC users regarding computer related problems and Inquiries. (Local Network, Internet Connection and Printer Connection).
•Contribute the IT Infrastructure deployment procedures and planning.
•Supports the IT Manager in analyzing emerging technologies that may have application.
•Providing support, including procedural, documentation
•Incident and Service request form implementation to the company.
•Give the training of Product to the employees.
•Remotely and telephonic support to the Head office employees.
•Contribute the IT Infrastructure deployment procedures and planning.
•Setting up new users, Testing and evaluating new technology.
•Prioritizing and managing several open cases at one time;
•Escalate problem to the right IT Engineer if problem is beyond his knowledge, Create reports of Problem encountered and proper solution.
•Create, change, and delete user accounts per request on Directory system.
•Monitor the asset management status of IT Equipment and raise the requirement based on stock level and new requirements.

•Working in Ufone call center.
•Providing high level IT and customer services & support to the company.
•Deliver world class customer service and build customer satisfaction and loyalty.
•Provide effective and timely resolution of a range of customer inquiries.
•Strive for one-call resolution of customer issues.
•Complete ongoing training to stay abreast of product, service and policy changes.
•Strike a positive and cooperative tone with both customers and coworkers.
•Demonstrate best judgment in the disbursement of adjustments and credits.
•Providing a safeguard for the computers against viruses with the help of Symantec Antivirus and monitoring any new viruses that are found by keeping a live update.
•Creating and maintaining technical documentation using defined technical documentation templates.
•Provide assistance to System Support Staff for operational problems.
•Providing Maintenance for desktop applications as well as other essential applications in accordance to the user’s requirements.
•Prepare biweekly, monthly and quarterly reports.
•To remain updated with the latest technology and integrate it with the existing one if suitable and feasible.

•Deal with Corporate Clients.
•Provide Help Desk Support.
•Making a sales report of all products.
•Checking a stock of weekly basis.
•Making a quotation for client according to the price list.
•Working as a Telesales.
•My responsibilities include Sales Product, Microsoft, Symantec, IBM, HP and users Support.
•Provide technical support according to client’s requirement.
•Installation of different applications for the users as per requirement.
•Providing a safeguard for the computers against viruses with the help of Norton Antivirus and Monitoring any new viruses that are
found by keeping a live update.
•Provide technical support of Laptop & Desktop systems.
•Provide technical support of Microsoft Products.