ICT Assistant
UNICEF
مجموع سنوات الخبرة :20 years, 9 أشهر
Administer and maintain communication equipment including but not limited to Portable Satellite devices phones, data modems etc., VHF, HF, satellite and wireless systems.
Working on Virtual Environment Microsoft HyperV and HP Storage Works. Design, configure and maintain DR plan.
Management and maintenance of Servers Lotus Domino, Active Directory, Citrix, File & Print and Unitrack (SQL). Configure backups using daily, weekly and monthly schedules.
Plan and managed migration from Lotus Domino to Microsoft Exchange 2010.
Work closely with the Operations, Emergency and Security Officer for the management of emergency operations and staff security networks.
With the guidance of the ICT Officer and in cooperation with the Regional Telecom Officer, analyze and determine telecommunications requirements and submit proposals that can efficiently support UNICEF Program delivery.
Ensure a smooth messaging system among all users at both the Country Office level and in the vehicles using VHF./HF. On a day to day basis will also assist the ICT Officer, in actively manage stock of equipment and roster of available telecommunications staff to support UNICEF emergency offices and operations.
Administer and maintain network infrastructure in the country office LAN, and provided support to zonal offices for smooth and uninterrupted operations of the network systems.
Plan and supervise the Cabling (Electric, LAN and telephone) of UNICEF Office.
Conducting training/orientation of the staff in the use of HF and VHF communication technologies.
Established help desk to support users efficiently using web ticketing and incident management system over intranet.
Installation and ensuring proper functioning and preventive maintenance of the telecom equipment.
Servicing and maintenance of computers; upgrading hardware and software; setting up and organization of computer sharing resources, troubleshooting.
Managed hosting solutions provided by the company.
Implemented remote mail access using ISA Server 2004/2006.
Deployed and managed IP Softswitch solution.
Managed support team for Local Area Network, VoIP, WAN and Systems across main and different site offices.
Designed backup structure and policies for the organization, installed and configured NETBackup 6.5 to backup organization’s critical data using different schedules. Administer and troubleshoot NETBackup 6.5 issues on daily basis.
Managed IssueTrak which is the main trouble ticketing system used by the company to provide technical support.
Installed, configured and managed Nagios for systems monitoring and troubleshooting.
Managed Dell KACE KBox 1000/2000 for imaging, fast system deployments and software patching.
Responsible for IT policy making and implementation, management and leadership of IT department and Helpdesk administration.
Successfully installed and managed VMWare Vsphere 4, migrated physical server to virtual servers. Experienced Vmotion, DRS, DPM and virtual machines cloning.
Managed Netapp NAS storage and configured backups using Netbackup 6.5 and NDMP.
Responsible for change management and employee’s training regarding IT operations.
Responsible for documentation and providing guidelines for smooth co-ordination between various departments.
Provided support of IT hardware, software and infrastructure.
Troubleshoot, administered and supported windows 2003 servers and MS Exchange 2003 on dell hardware on all level.
First, second and third line support (Hardware, Software, Networks).
Optimum troubleshooting and problem solving abilities developed.
Managed the email system (MS Exchange 2003) and ensured the appropriate level of antivirus protection.
Configure, monitor, and maintain email applications, firewalls, virus protection software.
Perform data backups and disaster recovery operations.
Monitor the performance of computer systems and networks, and to coordinate computer network access and use.
MCITP
VTSP
CCENT