Muhammad Waseem Khan

Leading the team which is responsible for the following functions:
• Fraud Risk Management
• Manage fraud control units of OSP(s) and ensure that TP compliance process is running smoothly
• Development of controls & monitoring over International Roaming Frauds, Consumer Frauds (External/Internal), KPI Frauds (Internal) and Sales frauds (Internal) and Financial Reconciliation of Prepaid and postpaid revenue.
• Providing recommendations to control design for optimization of fraud control.
• To lead the investigations related to financial/Non-Financial Frauds.
• To design and manage fraud awareness programs.
• Fraud complaint management.
• To lead the reconciliation over Financial Transactions.

• Fraud Risk Assessment
• Fraud Investigation
• Fraud Controls Management
• Manage Fraud Control and ensure that compliance process is running smoothly
• Development of controls & monitoring over Consumer Frauds (External/Internal), KPI Frauds (Internal) and Sales frauds (Internal).
• Providing recommendations to control design for optimization of fraud control.
• Developing and monitoring compliance of defined processes with stakeholders.
• To lead the investigations related to financial/Non-Financial Frauds.
• To design and manage fraud awareness programs.
• Fraud complaint management (Internal/External).
• To lead the reconciliation over Financial Transactions of Internal Control Office (ICO).
• To support Financial Services in development of controls and fraud investigations relevant to GSM / Mobile Banking.

• Control(s) development, implementation & monitoring to prevent fraud.
• Reconciliation, reporting & analysis of financial/ non-financial activities followed by recovery.
• Processing of fraudulent complaints lodged by customers.
• Analysis & reporting of Fraud trends, activities and complaints lodged by internal/ external customers.
• Providing support to Finance, Credit, Legal and Compliance department(s) regarding monitoring & control and investigation to identify and deter fraud and violations.
• Monitoring, Investigating & Reporting of activities against Code of Conduct & Company’s Policies.
• Assist in Planning and implementation of risk assessment work in accordance with organizational requirements.
• Interviewing suspects and witnesses and analyzing their testimony to determine allegations of fraud.
• Writing comprehensive, factual reports of all investigative activities and all evidences gathered

• Handling customer queries and complaints via inbound calls.
• Identifying improvement areas on the basis of customer’s feedback and reporting the same to management.

• Development of affective controls to ensure collections and minimize bad debts.
• To look after specific number of customer’s for selling company’s products and collection of outstanding amounts.
• Identification for the development of new products for existing and new customers, providing technical support to customer’s in association with technical department.
• Handling customer’s complaint’s in association with technical staff and settlement of accounts.
• Preparing monthly collection targets and monitoring the same as per customer allocation.
• Issuing sales orders.
• Issuing requests for free samples for trials at customer’s end.