Priority Phone banking officer
Standard Chartered Bank (SCB)
Total years of experience :16 years, 7 Months
• To facilitate and provide WOW services to Priority customers in every kind of banking needs.
• To resolve complains and issues of Priority customers on urgent basis.
• To maintain relationship with Priority customers to achieve the organization’s goal.
• Customer’s financial advisory in terms to help them & to maximize the organization’s profit.
• To coordinate with branch CRMs, Branch Managers, Regional heads, Sales staff and all the departments of organization for customer queries and issues.
• Execution of Requests on urgent basis within minimum TAT for Priority customers to facilitate with Payment Order, Local and Foreign Currency Demand Drafts, Check Book, Bank Statement, Proprietorship Certificate, Balance, Bank certificate and Reference Certificates.
• Activation / deactivation of Debit cards and Insurances, Change of Personal Information, Cheque Stop Payment.
• Activation / deactivation of Credit & Charge Card Accounts and Insurances, All inquires and reversal of charges, limit enhancements, reporting frauds, Statement issues, Installment bookings etc
• To perform financial transactions like: Internal Funds Transfers, Third Party Transfers, Booking of Fixed Deposits, Loan accounts Payments, Balance Transfers (BTF), Telex Transfers etc on urgent basis for Priority customers.
• To convince & cross sell customers for different products, giving sales pitch, achieving targets to enhance organization’s business.
• To make MIS of inbound, outbound, sales targets and schedules.
• To help customers in opening of their account on urgent basis.
• To update customers for different promotion time to time in order to give best services.
• Highlighting the fraud issues to save customers & organization as well.
• Product knowledge: excellent product knowledge about all credit cards & accounts.
- To provide the highest level of personalized service to Consumer Banking Customers.
- To acquire additional business in the form of relationship as well as liabilities and assets, from the target market of Consumer Banking (CB) business.
- To achieve business, revenue and target for the Consumer Banking business and to implement local and global standards for the segment.
Key Roles & Responsibilities
- To achieve the agreed sales target as given by the Branch Sales Manager.
- To solicit fresh customers as per agreed Bank’s sales policy, strategy, and targets.
- To ensure Account Opening procedures are strictly adhered to as per policies and guidelines.
- To develop a potential customer database for new business development.
- To promote the highest level of customer service and responsiveness to Consumer Banking Customers.
- To cross-sell other bank products to increase total portfolio for the Bank.
- To visit existing Consumer Banking Customer for relationship deepening.
- Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns.
- To monitor customers fund movement and identity where customers falls below criteria level.
- To maintain a highly decent professional environment in the PFC Centre.
- To keep customers informed of new products/services and promotional activity.
- To follow the sales management process on a regular basis and submit required reports to the Branch Manager on a timely basis.
- To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers.
- To ensure the highest standards of know-your-customer requirements supported by documentation.
- To ensure credit portfolio is managed in an efficient manner with zero expired facilities.
- To ensure that the branch premises maintains highest standards of hygiene, cleanliness and comfort.
Relationship & portfolio management