Muhammed Abdelwahed

Resolving technical complaints in 4 different lines of business, Mobile, Residential
Internet service, Residential landlines, and Residential Cable services. I have employed wide-ranging knowledge
and technical background to maintain a top resolution rate, and combined standard troubleshooting processes
with my own extensive experience and passion in the vast field of technical support.

My journey with Du began as a billing and technical support agent,

where I have shown genuine creativity in finding solutions, fueled by a real passion that I have found in working in

the back office. I was then trusted with RTA task (real time management) and was also nominated and tasked as a

Billing Team leader by the client (DU) Controlling workflow distribution and operatives' production in Billing and

Technical Departments, conducting client assessments and operational reports, and trusted to deliver final

approval on financial settlements of amounts up to AED10000