Assist. Front Office Manager
radisson blu Dhahran Hotel (pre opening )
Total des années d'expérience :16 years, 10 Mois
My main responsibility is assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
•Assist in the training, coaching, counseling, and disciplining of employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures
•Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations
•Assume the responsibilities of Manager on Duty and maintain a visible image of management at all times.
my responsibility are enhancing the image of our clients' services in the market through media relations and customer relations activities and execution. Manage all the individual relations day-to-day, and develop and maintain external PR relations as appropriate and establish key relationships with key business and corporate clients, to give both internal and external customers quality service.
Duties and Responsibilities
• Work with media outlets to publish timely company information, such as press releases, brochures, and other materials.
• Ensure that all communications with customers are handled within the required time frame
• Apply for new vendor registrations with the companies and follow up
• Maintain effective working relationships with local and municipal government officials and media representatives.
The primary goal is to make guests feel welcome and ensure their satisfaction.
Responsibilities include greeting guests, checking them into the hotel, providing information on hotel amenities, anticipating and responding to their needs, listening to and resolving complaints and providing excellent customer service throughout their stay. This position may also assist with activities such as booking tickets, making reservations and arranging travel and tours. In short, it is this person's responsibility to promote a positive image of the hotel and ensure guest satisfaction.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Assist in supervising the front desk function; ensure staff is properly trained including service expectation.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Supervise front office operations during assigned shift
• Promote a helpful and professional image of the Business Center facilities to the client and give full co-operation to any costumer requiring assistance with a prompt, caring and helpful attitude
• Take care of guest’s personal requests such as flight re-confirmation, meeting schedules, secretarial liaising requirements etc.
• promote the revenue of the center by up selling the meeting rooms, and follow with all department to be ready in actual time of the meeting.
• Type reports, letters, memos, forms and correspondence, including those of a confidential nature, invoices and invitations
• Prepare photocopies, courier services of documents and parcels for the hotel guests
My responsibility assists in the negotiation process and handling corporate clients, assists in sending proposals and Letters of Agreement, secretarial and administrative back-up which includes Departments reports, attending to walk-in clients or any other specific projects as assigned, provide the hotel's information for the visitor in the local tourism exhibitions, Ensures prompt, efficient and friendly service to all guests at all times.
• Graduated from Damascus Tourism Institute (Diploma of management &marketing)
