IT Specialist
Abdulshakoor Algarawi Group
Total years of experience :2 years, 11 Months
Support NetSuite, Bill Made client software issues, Daily support, Inventory, Server and 365 implementations, Yealink Ip phone install and configured, Network printer, DNS, DHCP.
• Adding new Systems and users to the Network
• Maintain ADs with various Level of OUs
• Setup securities over GPOs
• Configuration Local/Network Printers.
• Creating and maintaining login accounts for Staff.
• Setup and Administration of DNS/DHCP
• Antivirus Setup - Client / Server Module
• Cisco IOS (Internetwork Operating System)
• OSI and TCP/IP models, TCP and UDP protocols
• Configure, validate, and troubleshoot IPv4 addressing and subnetting.
• The IPv6 addressing scheme in a LAN/WAN context.
• Install and configure in IP Phone cisco/Avaya.
• Cisco Switches - Catalyst 2950, 2960, 3550, 3560, 3750
• IP Phones - 3905, 7941, 7942G Yealink T2, T3, T4, T5.
• Install and configure Open-source Firewall (Endian, Fortinet) and SonicWALL.
•Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
•Assisted our cashiers with more difficult technical issues faced by POS machines.
•Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
•On boarded and trained all incoming junior tech support specialists.
•Configured PDT machines and troubleshoot them.
•Managing Internal Server Issues for Weighing scale(Mettler Toledo).
Hands on SAP ERP system. Providing support to Accounts and manager's team under our domain(Lulu Group) .
Checking and maintaining server room at the beginning and end of the day.
Worked on RODC, Avaya and POS servers.
• Presented a paper on IOT IN HEALTH CARE in the International Conference on Research and Innovations in Computational intelligence. • Presented a paper on IOT IN USE FOR HOME ENVIRONMENT in the National Conference on Intelligent Learning and Computing. • Completed IBM TRAINING COURSE on the topic Artificial Intelligence Concepts and certified by IBM. Spoken Tutorial Certifications: • JAVA • C++ Programming • C programming • RDBMS
