Leisure Consultant
ATS Travel
مجموع سنوات الخبرة :23 years, 10 أشهر
Ensure through effective supervision and/or coaching, the efficient and superior handling of Corporate clients with regard to holiday packages, airfares, itineraries and other travel arrangements based to their needs, exposing at the same time, the whole range of travel products including Leisure, with a view to selling a maximum number of auxiliary products at the highest possible levels of profitability fo
AREAS OF EXPERTISES
* Preserve the position in market by constantly overseeing the competitors activities to review the set strategic and plan as necessary
* Effectively manage relationship and feedback with outside agencies and client to ensure continues improvement of service standards and market awareness
* Establishing & maintaining effective working relationship with Airlines & corporate Accounts
* Extensive experience in regard to managing & handling of customers & strong customer relationship capabilities there for making the customers comfortable & satisfied by giving them a expedite & an exclusive service.
* Manual & automated Airline ticketing & reservations on SABRE & GALILEO GDS system.
* Promote the business of the company to targeted or potential markets, Provide the highest attention to clients and use customer service skills to heighten the sales opportunity of each business contact
* Build awareness among customers with special emphasis on flexibility, ease of operations, safety & security on the diversified range of products to meet client needs.
* Maintain awareness of industry trends & issues on how they could affect sales territory.
CURRENT JOB OUTLINE
* Ensure through effective supervision and/or coaching, the efficient and superior handling of Corporate clients with regard to airfares, itineraries and other travel arrangements based to their needs, exposing at the same time, the whole range of Dnata products including Leisure, with a view to selling a maximum number of auxiliary products at the highest possible levels of profitability for the Department.
* Ensure to make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations & Recommend alternate classes of travel, routes or carriers, and effectively sell space and products to increase revenue for Dnata Agencies, seeking at the same time opportunities to up-sell and cross-sell, using DFO or GDS.
* Ensure the implementation of all sales policies and procedures including adhering to the clients Travel Policy
* Incorporating market information and consumer comments on the product range & quality of service to comply with market standards and to remain customer oriented.
* Provide training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services.
* Managing the corporate implant at TNT Express, Dubai
Sales Executive -Airline division ( LTU International Airways/British Midland/Island Aviation & Druk Air), Hemas Aviation, Colombo
Jun 2004 - Nov 2006
Preserve the position in market by constantly overseeing the competitors activities to review the set strategic and plan as necessary
Effectively manage relationship and feedback with outside agencies and client to ensure continues improvement of service standards and market awareness
Establishing & maintaining effective working relationship with Airlines & corporate Accounts
Ensure to make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is