Assistant Manager, Retail Customer Services Solutions
Abu Dhabi Islamic Bank
Total years of experience :27 years, 0 Months
Acting as project liaison between vendor and internal business and technical staff to resolve issues related to functionality and technology.
Analysing and resolving Business Support Systems problems and user queries / clarifications.
GAP Analysis and Business Analysis Gathering and Management including Use Cases during Analysis Phase of SDLC.
Gather & Document Requirements on new initiatives, enhancements, and change requests.
Manage and document the user’s requirements and produce Business Requirements Specification (BRS).
Preparation of the Software Requirements Specification (SRS) package for handing off to designers.
Ensuring that the requirements have been properly incorporated and addressed into the product.
Perform unit testing, Integration testing, and functional testing
Investigate issues reported by the business and manage the identification of the resolution with internal IT or the vendor.
Meeting tight deadlines and managing the vendor project timeline to ensure the vendor hits project milestones and delivers based on client-driven expectations.
Managing team of three software developers.
Projects: -
• Designed and managed the development of a new module to allow customer accounts to be opened in express time, resulting in enhanced customer satisfaction.
• Development of Children Savings Account Module.
• Development of new functionality enabling ADIB branches to function 24 hours, resulting in enhanced customer service.
• Project manager for the development and production rollouts for ADIB’s front end branch automation system.
• Implemented IBAN changes required by UAE Central Bank regarding swift transfers.
• Project manager for the implementation of the FATCA (Foreign Account Tax Compliance Act) into the existing front end applications.
• Implemented the new customer charging mechanism for UAE FTS, as part of the Central Bank requirements.
• Part of the development team responsible for the re branding of ADIB Customers.
• Project Manager for Queue Management System (QMS) Implementation across ADIB Branches.
• Application Support for banks front end programs and core banking system (client/server).
• Developed user requirement specifications.
• Bug fixing and software development for banks front end programs.
• Team Leader for the Development/Integration of banks Electronic Check Clearing System (checks are cleared online, on same business day).
• Designed and developed new applications to meet the banks business needs.
• Meeting with business users to determine/document requirements.
• Analyse, review and alter programs to increase operating efficiency.
• Bug fixing, System/User Documentation, Database Administration Tasks.
• Worked with team to develop database for a traffic department project.
• Creating application interface with the development tools : SQL, PL/SQL, Forms, Reports, Graphic Builder