IT Technical Consultant
Business Infotec Solutions
Total years of experience :10 years, 11 Months
Technically oversee, design and support enterprise systems across the environment.
Provide recommendations for architectural direction and roadmaps.
Identify architecture and infrastructure issues and develop solutions.
Automate daily tasks with PowerShell Scripting.
Perform multiple tasks and priorities based on workload with minimum supervision
Generate and implement creative solutions.
Perform advanced troubleshooting and diagnostics.
Use/maintenance of the following:
Hardware:
• HP and Cisco UCS Intel Servers, Dell EMC / HP MSA Storage.
Software:
• Microsoft Windows Server 2008 R2, 2012 R2, 2016.
• Hyper-V, VMWare, Clustering, Certificate Services, Rights Management.
• MS Exchange 2013, MS Exchange 2016 and O365.
• MS SQL Server 2012, 2014, 2016, 2017.
• MS Terminal Server.
• Symantec Endpoint Protection Manager & Kaspersky Total Security Solution.
• Veritas Backup Exec & Veeam Backup.
• Private and public cloud Infrastructure Azure.
• Infrastructure Monitoring PRTG and Nagios.
Designing, Planning and Maintaining IT infrastructure for Clients.
•Coordination with IT team and designed project implementation plan.
•Monitoring, diagnosing current network obstacles and suggested deployment plan.
•Implementing, Managing, Maintaining and Monitoring AD, DNS, DHCP, Hyper-V & Exchange Organization.
•Implementing, Managing, Maintaining and Monitoring Office 365 & Azure AD Connect.
•Implementing, Administrating and Monitoring Symantec Endpoint Protection Manger Server.
•Managing, Maintaining and Monitoring Server Backups using Symantec & VERITAS Backup Exec.
•Managing, Maintaining and Monitoring polices on Barracuda Email Security Gateway.
•Handling the Migration of IT Infrastructure (Domain Controllers, Exchange, O365, GSuite..etc.).
•Implementing, Managing, Maintaining and Monitoring System Center.
•Handling the Decommission process of IT Infrastructure.
•Configured Microsoft SQL Server fine tune basic elements and handover to implementation team.
•Designed configured Windows deployment server and launched in network.
•Managed Installation upgradation of new system hardware and software as per IT Policy.
•Schedule time sheet for clients of live upgradation based on user priority.
•Diagnosing end user issues and resolved simultaneously.
•Coordinating with the third party service provider for hardware upgradation under the maintenance agreement warranty and followed IT policy.
•Coordinated with third party vendor for new LAN & passive work based on new employee’s expansion.
•Managed user profile backup and reconfigured it with outlook email configuration, JAVA, Business tools utilities.
•Managing Cisco IP Telephony network.
•Communicate with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
•Performing the ticketing via Spiceworks ticketing tool and creating KB on demand.
•Testing and evaluating new technology.
•Designed project progress report and assisting project manager to finalizing documentation.
Installing and configuring windows Servers, Windows Client OS, Updated and Hardening Server.
Managing, Monitoring and maintaining Active Directory, Exchange Server, DNS & DHCP Server and networks Equipment.
Implementing and Administrating Group Policy.
Creating and Administrating Mailbox, Address List and Distribution Group.
Managing, monitoring and maintaining Advanced File Servers & FTP Servers.
Troubleshooting system and basic network problems and diagnosing and solving hardware or software faults.
Removal and deploying new antivirus and ensure the policies are active.
Expert in Outlook configuration, troubleshooting.
Assigning new computer and configure user profile for newly joined employees.
Follow standard procedures for proper escalation of unresolved issues to the appropriate management.
Prioritizing and managing multiple open cases at one time.
Performed end user support through SSCM apps closed the tickets via CA Service Desk Manager ticketing tool.