Muhammed Ks

 Greet and assist customers in-person and over the phone, providing prompt and professional support.
 Handle customer inquiries, complaints, and service requests efficiently to ensure high satisfaction levels.
 Aircraft duties like flight meet, and Baggage Handling. Boarding gate reconciliation duties. GD clearing and
documentation works and Escorting passengers.
 Coordinate with airline personnel, security staff, and ground operations teams to maintain smooth workflow.
Collaborate with internal departments to resolve issues and improve overall service quality.

 Maintain updated knowledge of products and services to provide accurate information and recommendations.
Monitor and follow up on customer feedback to drive continuous improvement initiatives.
 Implemented a new efficiency protocol that reduced average check-in time by 20%, enhancing the overall
customer experience.