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Muhammed Ks, Customer Service Agent

Muhammed Ks

Customer Service Agent·BFS, Cochin International Airport

Qatar

Bachelor's degree, Aviation

Work experience

Total years of experience: 2 years, 1 months

Customer Service Agent

May 2025 - January 2026

BFS, Cochin International Airport

Cochin, India Remote

May 2025 - January 2026

- Engaged customers in-person and via telephone, resolving inquiries and promoting available services to enhance
satisfaction.
- Identified customer needs and recommended appropriate service options to support a positive client experience.
- Resolved customer complaints efficiently while maintaining service standards in a fast-paced operational
environment.
- Maintained accurate records and documentation in compliance with operational and regulatory standards.
- Coordinated with internal teams and third-party providers to ensure smooth daily operations and timely service
delivery.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Passenger Service Executive

January 2024 - May 2025

Celebi airport services India pvt ltd - Cochin International Airport

Cochin, India Remote

January 2024 - May 2025

 Maintain updated knowledge of products and services to provide accurate information and recommendations.
Monitor and follow up on customer feedback to drive continuous improvement initiatives.
 Implemented a new efficiency protocol that reduced average check-in time by 20%, enhancing the overall
customer experience.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

SB College of Management Studies, Bangalore City University

January 2023

January 2023

Bachelor's degree, Aviation

India

Fmct Hss Karumalloor

March 2020

March 2020

High school or equivalent, biomaths

India

St. Aloysius High School

March 2018

March 2018

High school or equivalent, Gender Studies

India

Skills

Communications

Expert

Decision Making

Expert

Problem Solving

Expert

Customer Facing

Expert

Airports

Expert

Teamwork

Expert

Multitasking

Expert

Communications

Expert

Problem Solving

Expert

Time Management

Expert

CUSTOMER INQUIRIES

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER SERVICE

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

DOCUMENT PROCESSING

Intermediate

MICROSOFT OFFICE

Intermediate

OPERATIONS

Intermediate

PASSENGER SERVICE

Intermediate

SALES

Intermediate

SALES SUPPORT

Intermediate

AVIATION

Intermediate

QUICK LEARNING

Intermediate

TALENT ACQUISITION

Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Beginner

Training and Certifications

Certifications
dg certificate
speed wings
Dec 2023

Hobbies and interests

Reading / Travelling

Consistently recognized for strong work ethic and teamwork. Completed relevant training courses to enhance professional skills. Active participant in community and cultural events.