محمد Abdulla

• Operational Oversight: Supervise daily transport operations for QE LNG
staff and students across the RLIC, AKC, and Doha sectors.
• Planning & Logistics: Design and manage specialized bus schedules,
routes, and fleet allocation to ensure 100% safe and timely transit.
• Access & Compliance: Directly manage RLIC site access requirements,
including MOI passes and blue sticker permits.
• Fleet Efficiency: Strategize vehicle utilization while monitoring driver
performance to maintain high service standards.
• Incident Coordination: Lead the administrative response to operational
issues, including maintenance requirements and mechanical
breakdown reporting.
• Stakeholder Communication: Serve as the senior liaison for client
representatives regarding project schedules, safety updates, and
operational performance.

• Collaborate with Managers, Operations Supervisors, HSEQ personnel, and other stakeholders to ensure
adherence to quality and safety standards.
• Develop and implement quality plans to meet client requirements and contractual agreements.
• Monitor (IVMS) for compliance and take necessary actions against violations.
• Facilitating communication between third-party IVMS provider. Managing the procurement and
installation of IVMS. Maintaining detailed records of IVMS-installed vehicles and proactively addressing
any issues with devices or platform functionality through effective communication and action.
• Review client feedback to enhance service delivery and meet expectations.
• Conduct regular meetings with operational teams to identify and address quality defects efficiently.
• Perform detailed inspections of vehicles and services to uphold quality standards.
• Prepare comprehensive reports for Higher Management to provide insights and updates on operations.
• Manage legal documents of vehicles including Istimara, Fahes, insurance, etc.
• Organize legal documents in the event of accidents or damages for efficient processing.
• Serve as a focal point for communication between various departments including Operations, HSEQ, and
Workshop teams.
• Liaise with Managers and Supervisors to ensure alignment with company objectives and client
requirements.
• Coordinate with the workshop team to expedite repairs and minimize downtime effectively.

• Liaised between Transport and Workshop divisions, addressing recurring
fleet defects and coordinating with warranty teams (e.g., DOMASCO) for
resolution.
• Managed IVMS unit lifecycle, including procurement, installation,
troubleshooting, and driver compliance monitoring.
• Collaborated with Senior Management, HSEQ personnel, and workshop
teams to uphold fleet service quality and safety standards.
• Implemented a system to monitor and track vehicle documentation
(Istimara, FAHES, Insurance), ensuring 100% renewal compliance.
• Assisted with FAHES and Muroor interactions, addressing legal and
technical challenges, and obtaining any necessary reports.
• Coordinated cross-departmental communication for field movements
and maintained logs of fleet issues and resolutions.

• Coordinated with human resources department to handle
payroll and employee databases.
• Confirmed accurate completion of forms and reports for
admission, transfer or discharge of each employee
• Oversee facilities services, maintenance activities and
tradespersons.
• Handling employee complaints and grievances
• Identify and address issues, concerns, root cause of an
employee and any matter that needs escalation to the
management.
• Assist payroll department by providing relevant employee
information (e.g., leaves of absence, sick daysand work
schedules)
• Working closely with PRO and government officials to get
employee/family visas etc.
• Prepare paperwork for HR policies and procedures
• Process employees requests and provide relevant
information.

• Directed the procurement cycle for the After-Warranty Division, focusing
on sourcing essential body shop supplies, tools, and equipment.
• Managed maintenance for specialized infrastructure, including Paint
Booths and service bays, ensuring continuous functionality and safety.
• Led daily operations and acted as the primary liaison, facilitating smooth
coordination between the branch and head office.
• Oversaw HR operations, including employee records, leave tracking, and
HR documentation processing.
• Handled financial administration, overseeing petty cash, invoice
verification, and budget tracking, contributing to a 10% reduction in
operational costs.

• Assisted in evaluating and analyzing offers received from
suppliers and service providers.
• Restocked supplies and placed purchase orders to
maintain adequate stock levels.
• Organized distribution plans, delivery locations, and
technical specifications for Product.

• Maintained high customer satisfaction standards to meet
or exceed targets.
• Documented problems and corrective actions to maintain
records.
• Developed estimates by costing materials, supplies and
labor.
• Handled customer issues with confidence, using complex
problem solving to provide effective resolution.
• Led process improvement and problem-solving efforts to
create standard procedures and escalation policy for
customer support team.
• Investigated and resolved customer inquiries and
complaints quickly.
• Followed up with customers about resolved issues to
maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service
changes.
• Promoted superior experience by addressing customer
concerns, demonstrating empathy and resolving
problems swiftly.
• Keeping accurate and detailed documentation for
customers current repairs and future repairs.

• Facilitated seamless communication between clients and the workshop,
ensuring clarity in service processes for BMW and MINI vehicle repairs.
• Generated accurate cost estimates for labor and parts, improving
estimate accuracy by 15% and effectively explaining technical issues to
clients with no prior automotive knowledge.
• Maintained precise and up-to-date repair records and service histories
through the use of advanced automotive ERP systems.
• Led improvements in service desk workflows, reducing issue resolution
time by 20% and boosting client satisfaction by 15%.
• Stayed informed on the latest technical updates, including brand recalls
and service notices, ensuring clients were always informed about their
vehicles status.