Senior Project Manager
German International Safety & Security LLC
Total years of experience :27 years, 7 Months
▪ Managing the rollout of Smart Monitor, Alert & Control System (SMACS) with Ministry of Interior- UAE and Abu Dhabi Civil Defense across UAE.
▪ Project initiation - establishing scope of deliverable, distinct and refined objectives and develop course of actions required to achieve the objectives
▪ Review and analysis of RFPs, tender and contract documents where irregularities, ambiguities, discrepancies and risks are highlighted, negotiated and mitigated.
▪ Identifying and ensuring that financial aspects and impact of contracts’ obligations are clear and understood to all stakeholders.
▪ Contract identification, scope of work, deliverables, vulnerabilities, pricing and payment module, acceptance requirements and handover requirements
▪ Ensure mutually agreed basic processes within the contracts framework \[authority matrix, how information and notices will be communicated, specific templates to be used…etc.\]
▪ Ensure that Requests for Information (RFI’s) are raised to the clients to clarify any ambiguities or discrepancies.
▪ Development of rollout strategies and implementation plans for successful deployment of the program
▪ Identifications of all deliverables, assumptions and constraints.
▪ Identification stake holders and their responsibilities
▪ Vendors / suppliers/ service provider management.
▪ Developing statement of work (SOWs), SLAs, requirements and scope management plans
▪ Resource Management Plans-determining the staffing requirements and allocation plans.
▪ Risk identification and mitigation plans for the program
▪ Formulating process & procedures for successful rollout.
▪ Plan, direct and manage the project & ensure project objectives are accomplished within
defined scope, time, and cost constraints
▪ Managing project deliverables in line with the project plan
▪ Ensuring implementation of ICT enabled life and safety alarm monitoring services in all the
buildings/ establishments in Dubai.
▪ Ensuring that the policies, process & procedures are strictly followed through the project
▪ Managing and leading the project team, making sure all the team members have skills,
equipment & information needed to complete the work assigned to them.
▪ Formulating process & procedures for successful implementation of project & in co-operating
the same into in house software application for better management and monitoring of various
tasks and team performance.
▪ Formulating plan of action to subscribe maximum number of buildings for increasing the
revenue.
▪ Coordinates the involvement of company personnel, including support, service, and
management resources, in order to meet account performance objectives and customers’
expectations.
▪ Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
▪ Leads solution development efforts that best address customer needs, while coordinating the
involvement of all necessary company personnel.
▪ Directly interacting with clients to identify needs and to increase customer satisfaction and
develop better client relationships.
▪ Managing co-ordination of the partners and working groups engaged in project work.
▪ Monitoring receivables for project, ensuring timely and accurate invoicing and follow up with
clients regarding payment for the invoices.
▪ Actively involved in liaison and coordination with the consultants, contractors and facility
management teams, and organizing regular meeting with higher officials to discuss project
progress and action plans.
▪ Conducting effective performance evaluations of project progress & taking action for
improvement with the prior approval of the government authorities in Dubai.
▪ Working closely with Stake holders & government authorities to ensure the project meets
business needs.
▪ Assigned responsibility of formulating and defining technical scope and objective of the project.
▪ Monitoring project activities like registration of buildings, survey, preparation of Bill Of quantity,
subscribing the buildings, installation, testing and commissioning M2M enabled systems &
various field level devices for energy services and life and safety monitoring.
▪ Leading & monitoring the performance of team members to ensure efficiency in process
operations and meeting individual & group targets
▪ Ensuring Project delivery within the budget, set time frame and as per quality norms.
▪ Entrusted with the responsibility of developing quality assurance test plans and directing quality
assurance testing. Resolving any resource issues/conflicts arising in the day-to-day operations.RESUME OF Muhammed Nazim/ Page 3 of 5
▪ Determining staffing requirements, managing personnel processes, recruiting and training
employees for improvement in quality of services.
▪ Devising and implementing long term policies and strategic goals to enhance organizational
profits.
▪ Developing project plans & ensuring the performance standards & quality achieved. Identifying
skills gaps with the project personnel and recommending training.
▪ Maintaining ongoing relationship with customers.
▪ Analyzing various processes & recommending modifications to enhance project deliverable /
process efficiency.
▪ Entrusted with project of building 3 service points across UAE.
▪ Recruited the required number staff to manage the day to day operations these service points for
ensuring the excellent service to the end customer.
▪ Enhanced portfolio of services and applications to provide continuous improvement in operating
efficiency.
Key Responsibilities:
▪ Maintained ongoing relationship with customers, dealers & various collection points.
▪ Analyzed various processes & recommended modifications to enhance operational / process
efficiency.
▪ Determining staffing requirements, managing personnel processes, recruiting and training
employees for improvement in quality of services.
▪ Implemented necessary corrective action after identifying the bottlenecks & process
implementation problems. Created and sustained a dynamic environment that fosters
development opportunities and motivates high performance among Team members
▪ Managed the team, ensured that the performance standard in regard to TAT & quality achieved
as per preset standard and resolved resource issues/conflicts.
▪ Prepare monthly in-house operations reports.
▪ Monitored day-to-day operational needs of workshop & ensured compliance of organization
policies.
Entrusted with project of building service hubs & service points across UAE, Saudi Arabia &
Pakistan in compliance with vendor requirement & specification
▪ Successfully trained engineers, service technicians & customer service staff to run the service
operation as per business needs.
▪ Essayed an integral role in automation of delivery applications and workflow, with significant results
to change the way the employees work to support clients and MIS reporting.
▪ Assigned with the task of preparing, verifying & sending the monthly invoice reports to the vendors
for generating monthly revenue to the organization.
▪ Promoted to a leadership position as supervisor to handle a service points independently within a
span of 6 months.
Key Responsibilities:
▪ Monitored and recommended training of operations personnel within the region & coordinated
with the Technical Manager. Handled the Hub service center & seven showroom service points.
▪ Formulated training program and organized technical training to the various levels of Engineers
& front desk customer service executives.
▪ Maintaining relationship with customers, dealers & various collection points
▪ Responsible for the Component level Analyzing using various GSM testing equipment such as
Radio Communication Tester, Signal Generator, Spectrum Analyzer, Oscilloscope etc.
▪ Actively involved in the component Level (surface mount, Micro BGA etc.) troubleshooting of
Electronic PWB’s. Performed bouncer analysis & provided technical feedback to customer
relation officer.
▪ Monitored the daily performance of engineers and ensured that the engineers repair the unit
within the allowed TAT & give daily report back to service manager.
▪ Responsible for finding out common problem on a product & reporting a technical feedback to
Vendor.
▪ Entrusted with the task of preparing daily XML repair data report, analyzing these data &
forwarding to the OEM vendor in a required format. Conducted internal audit & reported back to
service manager.
▪ Worked with software department to develop an Oracle based service software used in service
department and functioned as Oracle coordinator for ORACLE based service software.
Select Achievements
▪ Instrumental in identifying & collecting the telecom provider requirements & then sharing the same
to R & D team for developing hardware & software solutions for automating the telecom services.
▪ Key member in developing Automatic Call Distributor for electromechanical Telephone Exchanges.
Key Responsibilities:
▪ Responsible for testing & commissioning of various telecommunication equipment such as
digital call handling equipment, meter category reading equipment, automatic call distributor
etc. used in electromechanical Telephone Exchanges.
▪ Key person for fault finding & troubleshooting of various electronics & communication
equipment used in Telephone Exchanges. Handled testing & debugging of software used in
Micro controller based equipment.
▪ Responsible for modifying the system design & software configuration based on feedback from
customers.
▪ Designed Micro-controller based Telecommunication Equipment such as Digital Call handling
Equipment, Automatic Call Distributor, Meter Category Equipment etc. used in various
telephone exchanges.