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Muhammed Riyas, it support engineer

Muhammed Riyas

it support engineer·HMH Trading company

Saudi Arabia

Diploma, Computer Hardware Maintanace engineering

Work experience

Total years of experience: 13 years, 6 months

it support engineer

August 2021 - Present

HMH Trading company

Jeddah, Saudi Arabia

August 2021 - Present

Installation, maintenance and troubleshoot Computer hardware, POSsystems Server systems, laptops and network systems
Administration And troubleshooting Windows server 2012/2016/2019 and windows7/8/10/11 operating systems
Conducting regular backups
Install, monitor and managing network infrastructure including routers, switches and firewalls
Manage active directory users, groups, OUs and Group policies
Server virtualization using hyper-v Testandevaluate new technologies ManagingFortigate and Sophos firewalls Trainusers on new hardware and software systems Responding ontime to service issues and requests

Company industry:
IT Services
Job role:
Information Technology

desktop support engineer

October 2017 - June 2021

HOMCARE TRADING COMPANY

Jeddah, Saudi Arabia

October 2017 - June 2021

Entire IT support for Users
Endusersupporting for both hardware, software and network problems
Databaseadministration (sql server )
Implementing and training of application software (accounting, ERP, HR, fingerprint. Etc)
Configuring and troubleshooting LAN, WAN, VLAN, VPN and other network systems Reporting problems via email to the higher level technical team and solving the problems

Company industry:
Retail & Wholesale
Job role:
Information Technology

it technician support

January 2013 - May 2014

Abu harb est

Medina, Saudi Arabia

January 2013 - May 2014

IT Infrastructure installation and management for supermarkets and hypermarkets
Technical support in hardware, software and network system for cash counter and item control
Technical support for Windows desktops and servers
Oracle installation and troubleshooting
Data entry management of item control
System administration in Windows xp/7/8 and server 2008
Installing and administrating LAN
Troubleshooting and resolving hardware, software and network issues.Technical support for application softwares. Installing and supporting different operating systems and support. CCTVandattendance system installation and management.Documenting the process or troubleshooting method for quick resolution of issue.Implementing and managing wireless networks

Company industry:
IT Services
Job role:
Information Technology

Technical officer

October 2007 - March 2011

Information Kerala Mission

India

October 2007 - March 2011

Network administration, software installation, operating system installation operating system troubleshooting, hardware maintanace, server configuration, data entry management and database administration and other related works, structured cabling and server room installation

Company industry:
IT Services
Job role:
Administration

Education

Govt Poly technic college Nedumangadu

April 2007

April 2007

Diploma, Computer Hardware Maintanace engineering

India

GPA (percentage): 65%

GPA (percentage): 65%

Three year engineering diploma in computer hardware maintenance engineering.subject related to electronics, computer engineering ,software developing ,hardware configuring,operating systems and computer networks.i have successfully completed with first class grade

Skills

Database Administration
Expert
Database Administration
Expert
Installation
Expert
Installation
Expert
Administration
Expert
Administration
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
SQL Server
Expert
SQL Server
Expert
Customer Service
Expert
Customer Service
Expert
Technical Support
Expert
Technical Support
Expert
Installation
Expert
Installation
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Hardware
Expert
Hardware
Expert
Desktop Support
Expert
Desktop Support
Expert
Administration
Expert
Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Azure administration
Intermediate
Azure administration
Intermediate
Computer hardware and networking
Expert
Computer hardware and networking
Expert
Windows server administration
Intermediate
Windows server administration
Intermediate
Microsoft Sql server administration
Intermediate
Microsoft Sql server administration
Intermediate
Microsoft 365 administration
Intermediate
Microsoft 365 administration
Intermediate
Communication
Expert
Communication
Expert
Collaboration
Expert
Collaboration
Expert
adaptability
Intermediate
adaptability
Intermediate
Database Administration
Expert
Database Administration
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
SQL Server
Expert
SQL Server
Expert

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert
Malayalam
Expert

Training and Certifications

Certifications
Microsoft certification in technology specialist
Jan 2011

Training
Network administration training
IW CAMPUS
Jan 2021
Linux administration training
IW Campus
Jul 2021
Microsoft Azure cloud training
IW CAMPUS
Mar 2022

Hobbies

  • sports and games
    cricket an football