System administrator
Raya data center
Total years of experience :10 years, 11 Months
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
Responsible for maintaining and installing network devices.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Install, manage and Troubleshoot, Fortinet fortiGate 90D.
Install, configure and troubleshoot network routers, switches, load balancers, and security devices.
Laying down the network design for the premises and recommending the required equipment's.
Manage and Troubleshoot PC’s, Laptops, printers and copy machines.
Resolve network related issues in a timely manner and Maintain network performance.
By performing network monitoring and analysis, and performance tuning: troubleshooting network problems; escalating problems to vendor.
Manage Network IP addresses allocation as well as routing protocols and routing configurations that meet the minimum standards.
Install and configure related call center devices "Avaya" and make reports for calls.
Install and configure related DVR and analog camera devices.
TE Data
Solve customer’s technical complains in professional way.
Apply standard and advanced CPE configuration.
Through working there, Troubleshooting and Supporting for ADSL Supporting Ray Telecom customers in installing their ADSL connection & troubleshooting for any problems concerning the connection or their Network, and that allow me to deal with different brands of ADSL routers & modems also a lot of network components.
Working as a Technical Support (1st line customer support) in Internet Egypt call center troubleshooting ADSL with our customers and configure variety of modems and routers
Configuring static IPs and username. Installation ADSL End-user support. Provide training to clients in the user of system and applications as related to our product.
Configure software to connect to Internet application servers. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advice, on operational issues in client computer systems.
• Exchange &TMG • MCSE • MCSA • CCNA • M.S win XP / Vista / Win 7 [ work & teach ] • M.S Office package ( 2003 - 2007- 2010) [ work & teach ] • M.S Network diploma ( Bright Minds Centre) • N-plus • Data entry Fast Typing ( Arabic - English)
Qualification • Bachelor of information system, future academy
70 % CCNA M.S Diploma Network ( Nplus ) excellent M.S ICDL excellent