Muhammed Sadiq HS

• Provide end-to-end IT support covering hardware, software, networking, and end-user issues as the primary
IT point of contact.
• Administer SAP B1 including user accounts, roles, authorizations, Item Master Data, Business Partner
records, Asset management, and Bin Location setup.
• Manage Microsoft 365 tenants: user licensing, Exchange Online mailboxes, SharePoint document libraries,
OneDrive policies, Teams, and email security.
• Monitor and maintain FortiGate firewall and VPN; manage remote access accounts for staff.
• Administer Avaya IP Office telephony system — configure extensions, voicemail, and call routing.
• Manage CCTV surveillance system including storage management and footage retrieval.
• Register and maintain employee biometric data on the attendance control system.
• Perform IT asset tagging, maintain asset registers, process IT request forms, and print barcodes for store
inventory.
• Provide administrative support including travel/hotel bookings, event registrations, and preparation of
certificates.

• Deployed as on-site IT consultant for the FIFA World Cup 2022 Ticketing Centre (ABHA).
• Resolved technical issues related to ticketing software (Secutix, EQS), ticket printers, POS devices, and
ticketing network infrastructure to ensure uninterrupted operations.
• Provided direct hands-on support to Ticketing Counter staff, maintaining 100% uptime during high-traffic
event periods.

• Reported to IT Manager; delivered multi-channel helpdesk support (telephone, email, remote tools) for all
system users.
• Managed full hardware and software lifecycle: setup, configuration, domain joining, driver installation, and
upgrades.
• Administered user accounts, email profiles, Outlook configuration, and structured cabling (crimping, testing,
labelling).
• Supported LAN administration and provided secondary network support across the organization.
• Maintained comprehensive incident logs and knowledge base for recurring issues.

• Provided IT support across a regulated government environment, managing hardware, software, and user
facing issues.
• Configured and maintained printers, scanners, CCTV systems, and Apple (Mac/iPad/iPhone) devices.