Muhammed Anees Bilavinakath

Respected SIr /Madam,

I am a sales-oriented professional with expertise in client relationship management, customer satisfaction and retention, and people management. I possess astute business knowledge, and I have experience contributing to strategic planning while delivering improvements in processes, productivity, and costs.

As a Senior sales executive at NAPCO NATIONAL & Resource International, I havesupervised my team members, maintain profit objectives, and analyze future trends.

In all the roles that I have held, I have fostered strong relationships with customers and strategic associates.
Working with various type of customers & supply lines, I simultaneously gained respect from staff and management through effective communication and liaison.

Outstanding record of accomplishment in streamlining workflow, applying fact-based and process-oriented
approach to achieve aggressive goals, setting up strategic plans to improve service delivery thus ensuring smooth
administration and logistics operations, resolving problems, driving solutions, negotiating with suppliers, meeting
customers specifications and delivering quality results.
Results driven team leader with sound judgment, problem solving, decision making, organization, coordination and
communication skills.

Seeking for a more challenging work profile to share gained knowledge, experience and expertise.

My references will be happy to discuss my positive attitude and strong work ethic. Thank you for your time.
I look forward to discussing my application further in an interview.

Sincerely,

Muhammed Anees B

• Coordinated with Head Office, Operations, and the Country Sales Manager to align key distributors and channel partners,
improving sales transaction efficiency across the Middle East region.
• Owned payments collection and record-keeping with a zero bad-debt track record; managed order processing, price
confirmation, and paper quality details for customers, following up proactively on LC/TT documentation.
• Resolved a high volume of channel partner complaints, queries, and claims related to paper quality and documentation,
supporting the sales team through customer escalations.
• Supported scoping, scheduling, and delivery of product roadmap and releases.
• Delivered training and knowledge transfer to operational teams to strengthen execution capability.

• Generated sales by establishing and developing relationships with customers at all organizational levels.
• Provided product guidance and information to customers, strengthening long-term relationships.
• Conducted site and store visits to assess end-user needs and recommend suitable product alternatives.
• Identified sales opportunities by understanding customer requirements, serving premium accounts in the medical and
education sectors.
• Managed end-to-end sales processes, including customization, logistics, and inventory management.

Sold products by establishing contacts and developing relationship with Customers.
* Maintained relationship with Customers by providing support, information, and guidance for selecting the right
product.
* Conducted site/store visit to understand end user needs & product specification to offer alternate product.
* Understanding customer’s needs and identifying sales opportunities.
* Customized according to customer requirements.
* Answering potential customer’s questions and sending additional information per email/phone.
* Performed a thorough background check before jumping into the sales process.
* Keep track of inventory & Help customers find items in the store.
* Regular stock follow up with customers as well as distributors, manufacturers for raw materials, supply line for
smooth supply / delivery of items.
* Handled & supervised project works in various ADNOC companies & other govt. companies like ADDC,
TRANSCO, SHAMS Solar Power Plant, NAWAH Nuclear Power Plant, Emirates Steel etc.
* Strong follow up for the quotations & LPOs & make deliveries smoothly on time.
* Handling procurement & purchase division for getting product/item/service as mentioned in LPO, includes
assessing the market, evaluating pricing and availability, ordering & supply products/services, and keeping
accurate records, for better price.
* Creating and managing team schedules & workflow.
* Helping to resolve employee’s issues and disputes & evaluating performance and providing feedback.
* Assisting office colleagues for arranging product details, samples, pictures & other technical data for handling
customers.
* Reporting to Senior Management & provided with reports on customer needs, problems, interests,
competitive activities, and potential for new products and services.

• Developed new customers and products, increasing sales volume for oil & gas and manufacturing industry clients,
including ADNOC and Emirates Steel.
• Identified packaging material improvement opportunities through systematic analysis and drove process improvements
through to implementation.
• Led design, development, testing, and implementation of packaging solutions in line with supplier requirements and
company policy.
• Advised customers on sustainable packaging options aligned with futuristic market trends.
• Coordinated government and semi-government online/offline projects with managers and staff under tight time and cost
constraints.

Best Employee of the 2nd
Quarter,

Presented, promoted and sold products/services using solid arguments to existing and prospective customers.
* Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
* Established, developed and maintained positive business and customer relationships.
* Reached out to customer leads through cold calling.
* Expedited the resolution of customer problems and complaints to maximize satisfaction.
* Coordinated sales effort with team members and other departments.
* Analyzed the territory/market’s potential, track sales and status reports.
* Provided management with reports on customer needs, problems, interests, competitive activities, and
potential for new products and services.
* Kept abreast of best practices and promotional trends.
* Continuously improved through feedback from both customers & manager.

• Presented, promoted, and sold commercial kitchen equipment and spare parts to existing and prospective customers
using solid, needs-based arguments.
• Performed cost-benefit and needs analyses to match products to customer requirements.
• Built and maintained positive business relationships through cold calling and proactive customer outreach.
• Resolved customer problems and complaints promptly to maximize satisfaction.
• Tracked territory and market potential, sales performance, and status reporting; stayed current on best practices and
promotional trends.

Assisted customers with product information, selection and purchase.
* Organized sales-floor to maintain clean and well-stocked showroom.
* Assembled, cleaned, and loaded furniture into customer’s vehicles.
* Ensured each customer received outstanding service by establishing a friendly environment through pleasant
greetings and acknowledging furniture related concerns.
* Exemplified outstanding customer service skills noted by patrons.
* Demonstrated the ability to interact as a

• Assisted customers with product selection and purchase of furniture and household items, maintaining a clean, well
stocked showroom.
• Delivered outstanding customer service, building rapport through friendly engagement and prompt resolution of
concerns.
• Coordinated with dispatchers and warehouses on outgoing orders, processing them through the Order Management
System and tracking inventory via the Warehouse Management System.

Directed, scheduled and assigned a staff of four within payroll budgets and floor coverage requirements.
* Recruited and developed staff including coaching, training and mentoring.
* Performed & managed staff through evaluations, feedback and counseling.
* Developed employee incentive programs to improve retention by 90%.
* Prepared budgets, track expenditure, analyze budget variances and take corrective action.
* Monitored and maintained inventory and coordinate vendor contracts.
* Implemented and followed loss prevention procedures to reduce shrinkage by 5%.
* Formulated accurate and competitive pricing.
* Overseen effective merchandising including advertising, promotions, in-store display and layout.
* Prepared detailed reports on sales, buying trends, customer requirements.
* Developed strategic plans by reviewing operating, financial and sales data and metrics.
* Kept aligned with new products and services, retails trends and competitive activity.
* Executed proper implementation of all operational procedures and quality standards.
* Ensured a safe, clean and hygienic store environment in compliance with health and safety regulations.

• Managed direct and key account customers, improving coordination between production and store operations.
• Implemented process improvements for order processing accuracy.
• Arranged and oversaw large-scale import and production processes.