System Engineer
KNPC
Total years of experience :14 years, 3 Months
Key Support Areas:
Provide full-time IT EXECUTIVE Support for KNPC VIP users.
Configures, installs, and supports Desktops, Cisco IP Phones, Laptops, Macbooks, Mobile devices, Printers,
Monitors, portable data storage devices, and other peripherals.
Provides enhanced VIP desktop and user support service.
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
Strong skills in troubleshooting Windows OS.
Provides remote desktop support when required.
Ability to work well under pressure and to meet deadlines as needed.
Uses an IT ticket system (BMC REMEDY), is responsible for receiving and tracking the trouble tickets,
Assigns them to a technical specialist for action and ensures that their tickets are resolved, and closed out with the customer and in the system.
Intermediate level experience in BMC Remedy ticketing tool.
Support all mobile technologies connecting the employees to the infrastructure.
Responsible for all receipt/issue/transfer of desktop/laptop assets for VIPs.
Handling Escalation calls from first line support engineers.
Provide immediate support to the VIP members during normal operating hours and augment with 24×7 365.
Coordination with various IT Division in KNCP and Ensure service delivery as per COP and SLA.
Key Support Areas:
IT Project management, implementation and Execution.
Experience in using ticketing tools like Service Desk (Manage Engine), Project management tools like Teamwork.
Managing/providing IT Infrastructure setups at the Head office, Branch offices and remote sites.
Configuring and maintaining cisco 2900, 1800, 800 series routers as well as catalyst 2900 and 3500 series switches
Network monitoring and supporting of the corporate LAN/WAN/Wireless.
Mainitaing and troubleshooting remote sites switch configurations (Vlan and routing).
Coordinate with ISPs for WAN Links.
Cisco Meraki AP configurations.
Installing, managing and maintain Active Directory Environment.
Administration support, for servers which include DC, ADC, Exchange, IWSVA, NAS etc.
Installing, managing and maintaining File servers and print servers.
Installing, managing and maintaining Antivirus clients and servers(TrendMicro) and malware bytes.
Administration and Supporting HP/Epson POS Machines across the group.
Administering the deployment of Windows 7 and Windows 10 OS.
Configuration and Support for blackberry, Apple and Android devices.
Symantec Back up tool administration.
Hands on Experience in Share file, GoToMeeting and Mime cast (Email) cloud service.
Hardware and software support of Canon, Xerox, Brother, HP, Epson, Zebra, Intermec devices.
IP CCTV Camera administration (Avigilon and Mobotix).
Door Access system administration and support. ( Symmetry security management system)
Procurement and asset management of Entire IT Infrastructure across the group.
Responsible to maintain group SLA Subscription with Different vendors.
Vendor Coordination and follow up on service delivery as per SLA.
Installing & configuring the Windows 2000 / XP /Windows 7 /2003 Server/Windows 2008 server/Vista.
Configuring the desktop and Laptops for corporate users
Remote Desktop Support by using, VNC Viewer, Team Viewer
Troubleshooting all kinds of hardware and software issues of desktop and laptop
Installation, Configuration and Troubleshooting of Network Printers and Share Printer.
Installation, Configuration and Troubleshooting Microsoft outlook 2003, 2007
Configuration & Troubleshooting of Server and Client operating systems
Managing and Maintaining Antivirus Software’s
Creating users and groups and managing them with appropriate rights and permissions
Creating Domain name servers and integrating with ADS.
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 And 2008 Active Directory
Infrastructure
Installation and configuration of Domain Controllers with services like DNS, DHCP
Performing backup & restore, scheduling backup jobs
Troubleshooting of Hardware and Network problems
Assembling, Installation, Maintenance the system.
Providing support to Desktop, Laptop, printer & scanner.
Troubleshooting and maintaining network devices in their industry
Well understanding of the TCP/IP stack.
Managing and Maintaining Security Principles.
Installing & configuring Antivirus Software (MacAfee, Kaspersky, Eset Node32)
Performing backup & restore, scheduling backup jobs for client machines
Providing Technical Support for Our customers.
Competed Eng. Graduation in Electronics & Communication