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muhammed muneer ta thazathathil, Desktop Support Engineer

muhammed muneer ta thazathathil

Desktop Support Engineer·EXPO2020

United Arab Emirates

Bachelor's degree, 3year IT Engineering IRS Information technology Govt

Work experience

Total years of experience: 12 years, 9 months

Desktop Support Engineer

February 2021 - June 2022

EXPO2020

Dubai, United Arab Emirates

February 2021 - June 2022

Laptops. Desktop’s imaging using Acronis True image

Laptop and Desktop Wiping with Blancco Tools

Responsible Configure and support Microsoft Office OneDrive, Outlook, Share point, Teams. WebEx

IT ticketing using Manage Engine Service Desk Plus
Printer Support (hp, canon)
VPN Support Cisco Any Connect
Meeting Room Support
Click Share Configuration and support
Mange engine Desktop Central Support
Company industry:
Events Management
Job role:
Information Technology

IT Support Engineer

January 2018 - December 2020

TCS ( Land mark )

Dubai, United Arab Emirates

January 2018 - December 2020

Servers. Laptops. Desktop’s imaging using Acronis True image

Migration of windows 2008 Server to Windows 2016R2 Servers
IT ticketing using ServiceNow
• Experience In AD, DHCP, DNS, WINS
• Experience of HP, Dell, IBM technologies
• Responsible for Windows 2016 server’s administration Enterprise level, maintain.
• Desktop & Laptop Migration Windows 7 to Windows 10
• Responsible Configure and support Microsoft Office OneDrive, Outlook, Share point, Teams.
• Disk Cloning HDD to SSD
Company industry:
Retail & Wholesale
Job role:
Information Technology

Desktop Support

February 2015 - December 2017

Abbott laboratories

United Arab Emirates

February 2015 - December 2017

Dubai from 2020-Jan till 2020-Dec.
* Laptop and desktop imaging using CAGI
DEPOT drives.
* Install and configure VPN application
(Cisco AVPN, Zscaler)
* IT ticketing using BMC remedy.
* Install and configure Microsoft office 365.
* Install and configure IBM accounting
application (IBM I-access)
* Install and configure printer and scanner.
* Install and configure Avaya IP phones.
* Install and configure Cisco video
conference system (MX 800, MX200)
* Install and configure Bit locker encryption
application.
* Remote support using Cisco WebEx,
Microsoft teams, skype for business.
* Configure business email on iPad and smart
phone using Intelligent Hub application
* Adding and removing pcs and users from
active directory.
* Domain users and password Reset,
Daidawi. Computer LLC Sharjah. & Ras al Khaimah. UAE
Worked as a
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Support

August 2009 - December 2014

Dhaidawi computer

Sharjah, United Arab Emirates

August 2009 - December 2014

1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printer

Assembly and Disassembly laptop and Desktop Computers

Configure different types of network & Troubleshooting network issues

Install and Troubleshoot All Microsoft Server version
Company industry:
IT Services
Job role:
Information Technology

Education

IRS

January 2009

January 2009

Bachelor's degree, 3year IT Engineering IRS Information technology Govt

India

. of. India

University Of Calicut

January 2006

January 2006

High school or equivalent, 3year IT Engineering IRS Information technology Govt

India

GPA (percentage): 85%

GPA (percentage): 85%

Education Board of

January 2006

January 2006

High school or equivalent, 3year IT Engineering IRS Information technology Govt

Education Board of

Skills

CCNP
Expert
CCNP
Expert
CCNA
Expert
CCNA
Expert
MCITP
Expert
MCITP
Expert
Hardware
Expert
Hardware
Expert
MCSE
Expert
MCSE
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
AVAYA
Expert
AVAYA
Expert
DEC
Expert
DEC
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
DHCP
Expert
DHCP
Expert
ACCOUNTANCY
Intermediate
ACCOUNTANCY
Intermediate
CISCO
Intermediate
CISCO
Intermediate
CABLING
Expert
CABLING
Expert
CISCO ROUTERS
Intermediate
CISCO ROUTERS
Intermediate
CRYPTOGRAPHY
Intermediate
CRYPTOGRAPHY
Intermediate
CCNP
Expert
CCNP
Expert
CCNA
Expert
CCNA
Expert
MCITP
Expert
MCITP
Expert
Hardware
Expert
Hardware
Expert
MCSE
Expert
MCSE
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Hindi

Expert

Training and Certifications

Certifications
ITIL 4
Apr 2022

Hobbies and interests

playing cricket , Reading books