IT Support Engineer
Vallourec Saudi Arabia Co.Ltd
Total des années d'expérience :14 years, 7 Mois
Assists in the planning, design, documentation, and implementation of various systems to include desktop PCs, Laptops, Industrial PC, Servers, network equipment, and software applications.
Providing technical support and troubleshooting assistant via telephone, mail, remote, and onsite to end-users.
Setting up and installing new computers (laptop and desktops), networks, Access Points, Printers, Door Access controls, Attendance machines, CCTV, and software.
Setting up user accounts and profiles on the network and installing updates, known as patches, to software applications.
Installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office 365 /2013, AutoCAD, Adobe Pro, SAP etc...
Diagnosing and fixing network problems and hardware or software faults for end users.
Support LANs, WANs, network segments, the Internet, and intranet systems.
Evaluate and modify the system's performance & Identify user needs.
Maintain the integrity of the network, server deployment, and security.
Assist in the organization and inventory of all hardware and software resources.
Maintains excellent communication with the IT Manager on all tasks and projects.
Maintain network servers such as filer, user management, and printer servers.
Administration of servers, desktop and Laptop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
Planning and implementation of the 20MBPS Hyundai network connectivity thru SAHARA NET pop via wireless P2P connections.
Planning and implementation of structured cabling for 300-data ports & 300-voice port for Hyundai, 150-data ports & 300-voice ports for Aramco staffs using (TIA-568A, Saudi Aramco Desktop Standards) Cisco switches, Cisco telephone, Cisco firewall
Manage and Control the Network usage of the users through the Exinda firewall and Bandwidth management system
Assist Aramco staff in using the PULSE system, outlook, and office system software in the Engineering-PMT office.
Planning and implementation of Wi-Fi connection from site main office to Hyundai camp via P2P. Using ubiquity access points.
Performs technical support for both Aramco staff & Hyundai staff at Jizan site office, Aramco Engineering-PMT office at Al Khobar, and Hyundai QA/QC office at Bahrain.
Planning and implementation of IP -PBX telephonic system (KX-TDE200/100, KX-TDE600) for Hyundai staffs.
Planning and implementation of the telephone lines for national and international calls using STC fixed wireless terminal module.
VOIP connection to HHI H.O. in South Korea using Panasonic Hybrid TDA200/TDE600 via AP2620 VoIP router.
Setup and installation of the wide-format printer, network printers, local printers, and scanner. Install the Panasonic PABX TD100 in Al Khobar HHI office using 100 extension lines (digital and analog). Installed Polycom SoundStation 2 for voice conference and Polycom HDX 6000 for video conference.
Successfully planned & implemented the dedicated VSAT connectivity maintenance for our three (3) Construction sites (JGP, SGP & UGP Stage II Plant). Installation and termination of Data & Voice points for three (3) sites
VOIP connection to HHI H.O. in Korea using Panasonic Hybrid TDA200 /100/600 via AP2620 VoIP router.
Setup and installation of the wide-format printer, network printers, local printers, and scanner. Install the Panasonic PABX TD100 in the Alkhobar HHI office using 100 extension lines (digital and analog). Installed Polycom SoundStation 2 for voice conference and Polycom HDX 6000 for video conference.
Working as a System & Network Engineer- Handling Setup of all IT Systems independently
Installation and configuration of Routers & switches, Up-gradation, and maintenance of IOS.
Maintain Windows Server 2008, and firewall exinda, Peros Server, VPN connection
Installation and administration of Cisco ASA 5500 series firewall.
Advance level administration on MS-Outlook, Outlook Express.
Installation, configuration and maintain the PBAX telephone systems and administration
Assigning user rights & access permissions to shared files & folders.
Installation and Administration of various Client /Server applications
Configured and Managing Local and Networking Printers in the Print server.
Configuring & Troubleshooting VPN and Wireless connectivity.
Installation, support, and maintenance of various OS like Windows 2003/2008/WinXP/Win7/win 8 and Win 10
Network designing and implementation as per the requirement of the client.
Printer and Scanner drivers installation configuring, sharing network printers, plotters, map drives, and folders, printers.
LAN implementation on startup including initial structuring, designing, wiring using cat 5 cables, switching etc.
Manage and monitor LAN/WAN network services.
Installed and configured IIS web server on Windows 2003 &2008 servers and Windows 2003/2008 Active Directory design.
Installing, configuring, updating and maintaining server software/hardware.
Configuring and troubleshooting Active Directory domain services & DNS.
Configuring and managing DNS & WINS.
Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues
Maintain an inventory of all network devices;
Draft and maintain LAN/WAN documentation and processes;
Replacing failed hardware and addressing system problems