Network Admin cum IT Trainer
Rolla Computer Institute
Total years of experience :9 years, 5 Months
• Provide IT support to company personnel
• Implement Hardware, Software and Network Systems for various departments
• Maintain Institute computers, printers, cables and other network equipments
• Troubleshoot and resolve internet connectivity and general hardware and software issues
• Install, configure and share printers as per the requirement
• Install, configure and secure the wireless network
• Provide both theory and practical classes of Computer Hardware, MCITP, CCNA and ICDL
Systems Engineer, Anjana InfoTech, Kerala, India Nov 2007-Jan 2009
• Assembled PCs, Installed OS and application Software
• Troubleshoot Hardware and OS issues
• Provided Desktop support for customers
• Built and supported computer network for different offices
• Provided hardware and network support through phone and e-mail
Systems Engineer, Rolla Computer Trading, Sharjah Aug 2004-Sep 2007
• Acted as primary contact for computer hardware and software problem as well as network emergencies
• Resolved customer complaints and concerns with strong troubleshooting skills
• Built and maintained successful relationships with customers and dealers
Other Experience
Technician Apprentice, Keltron, Kerala, India Aug 2001-Aug 2002
• Performed calibration of measuring and test equipments used in the manufacturing of Aluminum Electrolytic Capacitors
• Calibrated the measurements of Vernier, Micrometer and Slip Gauges
• Conducted calibration of temperature and pressure measuring systems
Acquired Microsoft Certification in MCSE (Microsoft Certified Systems Engineer)
Successfully completed a diploma course in Computer Hardware and Maintenance
Passed 3 years Engineering Diploma in Electronics Engineering with Distinction