Account Manager
TEJOURY
Total years of experience :19 years, 5 Months
Position: Business Development & Key Account Manager. Feb. 2017- till Date
Responsibilities:
1. Provide full logistical support to build alliances
and build a business partnership with new
companies.
2. Attract and bring new projects and privileges to
the company through careful research and study
of local labor markets within the city of Jeddah
and other cities
3. Research and study the introduction of new
technical products to the company and work on
marketing and presentation to partners and
projects
4. Working to attend meetings and meetings with
partners and customers. And to attend all the
new exhibitions related to our work in order to
know what is new in the field of technology for
technical contracting
5. Manage and direct the company's sales team
and assist in understanding the labor market for
access and maximum goal of sales and projects
6. Attend weekly projects operational meetings to
address key modifications for projects, risks,
scope, scheduling, resource planning,
mobilization, and project logistics
7. Enhance the finance to collect the agreed
Payment by the end of the each phase.
8. Handled and developed Key Accounts,
pioneered in achieving customer
9. Satisfaction and targeted up-selling
Working in a challenge IT Business environment founded to manage a large IT Facility (IT outsourcing) such as Xenel group of companies, with robust experience in implement SAP solution, along with the release of JV within the MENA added colossal knowledge & practice to my profession. Therefore; find below brief about my participation in Xeca along with a my team:
- Monitoring Projects progress using the most sophisticated implementation methodology “ASAP, Accelerated SAP” and the known SAP implementation Road Map. Supervised Xeca’s SAP related projects resources deployment, within time and budget.
- Handled and developed Key Accounts, pioneered in achieving customer satisfaction and targeted up-selling.
- Professional user of SAP Project Resources Planning, Handling Project Lead role for various Projects and Accounts.
- Provides a planning support for Project portfolio Management to optimize Xeca’s human resource and the alignment with the overall deployment strategy.
- Focus on utilizing the consultants efficiently and assigning them to projects or orders based on demand, qualifications, and availability.
- Ensure a reliable support & coordination across the Central Projects office, and the concerned departments/Accounts.
- Monitor/ Follow-up on Projects timeline and budget, and aligning quality of delivery with Customers’ expectations.
- Follow-up with my team on Changes in Scope and orders.
- Communicate regularly with overseas employment organizations (recruiters) for follow-ups of visa and employment repatriation formalities of newly employed consultants till the time they are onboard.
- Constant monitoring of Consultants’ movements to multi projects in and out of Saudi Arabia, and assure a proper utilization of our full-time consultants.
- Assess and communicate project requirement to various roles within the operations, particularly in the field of SAP implementation modules and milestones.
- Attend weekly projects operation meetings to address key modifications for projects, risks, scope, scheduling, resource planning, mobilization, and project logistics.
- Coordination of the activities as per communication plan.
Achievements:
- Have successfully managed projects coordination, and was part of the success of the following SAP projects and accounts (MMG-Dammam / Al Osais-Dammam / SCC-Jeddah / Sunbulah Group/ Saline Water Conversion Company/ Mohammed Yousef Naghi Motors / Abbar & Zainy-Jeddah / SENDEX, knowing that all the mentioned projects were delivered and went live on time within budget.
ANGEC: aims at supporting the supply chain of different industries by providing the financial structure that is flexible, controlled and agile. Over the several years since inception, the company has facilitated the buy/ sale of commodities across many parts of the middle east region. My role can be summarized as follow:
- To support the sales team in achieving the sales and collection targets and ensure full efficiency on all transaction related to monthly activity.
- Responsible for capturing all trade spending's in Consumer Relationship Marketing for respective region/division in alignment with Channel Category Sales and sales support in Head Office
- Insures products coordination with distribution for higher customer satisfaction.
- Responsible for highlighting any issues related to activities/accruals to Sales Support in Head Office.
- Informs sales force on new product arrival and price changes.
- Follow-up with sales teams and ensure that credit notes are submitted on time with supporting documents and inform Regional Sales Manager on any delays or issues.
- Transfers goods between warehouses in order to insure adequate customer servicing.
- Ensure daily interaction and follow-up with Nestlé Business Services on Credit Notes posting and Disputes clearing.
- Responsible for clearing Dispute Cases with full coordination and follow-up with sales teams.
- Preparing all data and templates required for monthly meetings and participate in Sales team key meetings.
- Controls Van Sales Representatives incentives.
- Tabulates the monthly objectives for the sales force and compare with achievements.
- Monitor the sales versus the promotion allocation quantities during consumer promotions by salesman and update Channel Managers/Regional Sales Managers accordingly.
- Coordinates with the Channel Category Sales Development Manager to allocate quantities of premiums during consumer promotions to the salesmen and the different trade channel.
- Responsible for daily and ad-hoc reports/analysis to enable management to monitor day-to-day sales operations, in assigned region/division.
- Prepares sales force incentive according to directives given by the Head of Sales.
- In charge of filing of all sales related documents
- Responsible for preparing sales analysis by customer/channel/category/salesman on monthly basis, to enable management to review and take necessary actions.
- Prepares at the end of each month the turnover evolution for the important customer (wholesalers and supermarket).
- Handle daily collection from sales team and reports.