Muhanned Nassar

• Managing and executing out of store activation and events in KSA for 5 categories: Confectionery, Dairy, Breakfast Cereals, Pet Food, Infant Nutrition.
• Leading employee awareness campaigns like: Environmental and Health Events.
• Developed a new evaluation process with health & safety, quality and procurement for suppliers to insure a high-standard of quality for every project.
• Resolved KSA Care Center complaints through a smooth communication process to solve consumers complaints in a streamlined and efficient way.

• Plan, coordinate and ensure the delivery of a full event programme for the KAUST Community that includes variety of cultural events and recreational sport events.
• Work with groups and associations to develop membership and event activities
• Monitor the performance of the Service Provider and their contract in relation to the SLA.
• Conduct audits and inspections, formulate reports and analyze data on a regular basis and deliver in the form of a report.

Preparing, planning and project managing the publication of all publicity material to maximise brand promotion.
• Creating marketing campaigns and working with the company's external PR agency to see them executed.
• Creating and developing new innovative ways to communicate the company message to their existing customers.
• Contributing to the annual sales and marketing plan.
• Planning and project managing marketing events and evaluating their success.
• Evaluating the effectiveness of all marketing activity.
• Developing and implementing an internal marketing programme.
• Supporting the marketing manager in day to day marketing activities.
• Plan, develop and deliver campaigns as agreed within timescales.

• Managed and organised one main business calendar.
• Created the main processes for visits, events process, etc.
• Developed a very detailed database for the industry members/business visitors.
• Created a weekly social activity for the division.
• Created a full reporting tool for the monthly visits/events.
• Established a new process for events/visits coordinating.
• Appointed as the main speaker (MC) for the KAUST annual graduation event.
• Selected to be one of KAUST ambassadors presenting to King Abdullah • Al-Saud, The King of Bahrain and The • King of Sweden at various events.
• Developed a (Tour Guiding Information Program) that includes full detailed information about KAUST buildings, research centers and facilities to be presented while giving the tour to the new business/VIP visitors tailored to their Business Background.

• Customer Service Executive (Promotions/Complains).
• Corporate/ Individual Insurance Packages, claims and surveys inspection in addition of generating daily Sales volume through various attraction tools.
• Developed a Document Controlling Tool (Detailed Client Profile) soft & hard copy references.
• Developed Process of communication with clients (Customer Relations).
• Maintaining Assigning collection team on delays alerts and payment errors.
• Developed a Daily, Weekly, Monthly, and yearly reporting tool to track the sales achievements and point out the weak selling points.
• Increased sales in an average of 35-40% per month at the allocated branch.

• Visit Visa Procedures follow up.
• Hotel and flights booking for internal & external candidates.
• Car rental arrangement.
• Mail distribution.
• Assisting Engineers; in all office with admin duties.
• Developed a full detailed (Employee Profile) for the PTD division.

• Handling more than 250 calls in 9 hours.
• Solve customer problems and complaints promptly to achieve customer satisfaction.
• Out-bound follow up with customers requests and complains.