Manager IT
Synergy Consulting Inc.
Total years of experience :17 years, 0 Months
o Handling complete IT Infrastructure Operations and their escalation and outage notifications for Synergy India and 7 global offices (USA, India, UAE, Japan, Korea, Saudi Arabia and Philippines)
o Monitoring IT helpdesk and manage end-to-end incident logging process to ensure issues are recorded, tracked, resolved and follow ups are done in timely manner using ITIL framework.
o Driving continuous performance improvements: identify and implement process & procedures that improve the effectiveness of the infrastructure management group.
o Managing all internal and external technology projects and support team - Prepare the annual IT operation plan, IT budget and investment in line with business requirements and priorities.
o Oversee the implementation and maintenance of IT related projects across all business units; plan and implementation changes (upgrades, migration, decommissioning and integration).
o Develop and execute Infrastructure (Laptop, desktop, mobile devices, servers and network) service delivery structure & escalation matrix.
o Administration and maintaining the group of Windows Servers 2012 and 2016 and Services - Active Directory, File & Print Server, FTP server, DNS, DHCP, WDS, ensuring uptime, applications & operating system patches applying appropriate security policies through GPO.
o Analyses and resolve problems associated with SAN Storage systems such as creating RAID groups, binding LUNS (storage pools), controllers, and switches that connect our servers to our Dell EMC storage systems
o Administration and maintaining the Virtualization Environment using VMWare ESXi 6.5 vCentre Server- Configuring High availability, VMotion, Storage VMotion, Upgradation, virtual networking and optimization of virtual machine resources like CPU, memory and disk space.
o Maintaining / troubleshooting and creating backup strategy and ensuring scheduled/unscheduled backups as per backup policy & restoration through Commvault Backup.
o Maintaining Communication equipment and services EPBAX System, Audio/Video conferencing system.
o Vendor Relation Management- Procurement of IT solutions and negotiating with vendors for timely supply of inventory, computer peripherals and hardware devices as per SLA to facilitate smooth project activities.
Implementation -
o Revamped and upgrade Synergy Head Offices local LAN Network Infrastructure due to expansion and future proposed requirements.
o Deployed Domain Controller, ADC, Commvault Backup, EMC Storage Server Infrastructure and implemented File and Print Server, DHCP Server, and WDS Server on Virtualization Environment using VMWare 6.5 vCentre.
o Developed and implemented security policies, implementing proper measures for user authentication, user policy rights enforcement and implementing desktop security policy.
o Upgraded and reorganized shared drive wherein permissions on the file server were reassigned as per management access protocol.
o Planned, scheduled & implemented of new IT infrastructure setup for Saudi Arabia and Dubai location, ensuring completion of LAN/WAN networking assignments, implemented VPN connectivity between global offices, implemented Communication equipment and services EPBAX System, Audio/Video conferencing system within time and budgetary parameters.
o Managing IT Operations for Corporate and Project Offices with 8 nos. of IT Professionals including planning, deployment, monitoring, maintenance, upgrade, and support of all IT systems, including Servers, PCs, Networks, Hardware, Software, and Peripherals
o Handle management and technical issues, managing the deployment of current and emerging technologies to maintain and expand technology services
o Administration and maintaining the group of Windows Servers 2008 and 2012 ensuring uptime, applications & operating system patches applying appropriate security policies through SCCM and Group Policy Objects
o Implementation and administration of Windows Servers and Services Active Directory, Exchange Server, File & Print Server, FTP server, DNS, DHCP, WDS, Group Policy etc.
o Maintaining / troubleshooting and creating backup strategy for Corporate & Project offices and ensuring scheduled/unscheduled backups as per backup policy & restoration through Backup Exec 2010 & 2012
o Efficiently using Service Desk software to track all the IT related issues and perform level 3 troubleshooting on assigned ticket and resolve the problem within SLA
o Periodically connect with peer HODs to understand and fulfill their function level challenges, dependent on IT Function
o Vendor Relation Management- Procurement of IT solutions and negotiating with vendors for timely supply of inventory, computer peripherals and hardware devices as per SLA to facilitate smooth project activities
o Involved in Provisioning of storage allocations, capacity management, data migrations, performance analysis and management
o Administration and maintain the group of Windows Servers 2008 and 2012 ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies through GPO
o Administration and maintenance of Exchange server - create mailboxes, distribution list, add contacts, assign mailbox size, implement journaling, configure connectors, enable mail forwarding etc.
o Implementation and administration of Windows Servers and Services Active Directory, Exchange Server, File & Print Server, FTP server, DNS, DHCP, WDS, Group Policy etc.
o Maintaining / troubleshooting and creating backup strategy for Corporate & Project offices and ensuring scheduled/unscheduled backups as per backup policy & restoration through Symantec Backup Exec 2010
o Efficiently using Service Desk software to track all the IT related issues and perform level 3 troubleshooting on assigned ticket and resolve the problem within SLA
o Maintaining updated documentation for Projects configurations, and also for proposed future installations, testing & modifications to the current environment.
o Audio/ Video Conferencing Solutions using Tandberg, Polycom, etc.
o Analyses and resolve problems associated with SAN Storage systems such as Creating RAID groups, binding LUNS (storage pools), controllers, and switches that connect our servers to our EMC and HP storage systems
o Planned, scheduled & managed Network infrastructure, ensuring completion of networking assignments within time and budgetary parameters.
o Conducted periodic progress audits of project based IT Infrastructure to ensure effective solutions in line within set quality parameters
o Maintained documentation for current and proposed future hardware configurations (Installations, Testing & Modifications)
o Vendor Relation Management- Procurement of IT solutions and negotiating with vendors for timely supply of inventory, computer peripherals and hardware devices as per SLA to facilitate smooth project activities
• Installation, Configuration and Maintained Microsoft Windows 2003 and 2008 Server based Network following systems- Active Directory, DNS/DHCP, FTP, Antivirus Server, IDS Server (ERP Software), MS SQL 2005.
• Creating/deleting/Modifying and managing active directory user Accounts and permissions and etc.
• Configuration and maintenance of Mail clients as MS Outlook.
• Provide second-level technical support and troubleshoot to over 150 users.
• Managing FTP server and creating/deletion FTP user accounts and permissions.
• Taking regular backups of Data server, Active directory, FTP server on HP based tape drives.
• Installation and configuration of Client Operating Systems like Windows XP/Vista/Win 7 and other Applications.
• Managing and updating Trend micro Antivirus server. And troubleshooting virus related problem and installing antivirus.
• Provide support in resolving Networks problem and troubleshooting of LAN. Connectivity issues.
• Maintenance, troubleshooting and fault
• Provide IT support, including Servers, Network, Telecommunication, Software & Hardware issues.
• Installation, Configure and maintenance of HP and IBM based servers.
• Provide remote support over the phone, mail, chat through software like GoToMeeting, TeamViewer to UK, Middle East Satellite’s users.
• Performing troubleshooting on assigned ticket and resolve the problem within SLA.
• Managing Active Directory users and computer and assigning permissions through security groups and file folder permissions.
• Installation, Configuration and Troubleshooting various production applications E.g.- Autodesk products, Bentley products etc.
• Managing and updating Symantec Antivirus server. And troubleshooting virus related problem and installing antivirus.
• Managing FTP server and creating/deletion FTP user accounts and permissions.
• Installation and configuration of Client Operating Systems like Windows 98/XP/Vista and other Applications.
• Taking regular backups of Data server, Active directory, Exchange, FTP server on HP based tape drives.
• Provide support in resolving Networks problem and troubleshooting of LAN. Connectivity issues.
• Maximized efficiency by creating & maintaining accurate inventory of Hardware & software.
• Responsible for PC assembling & troubleshooting, installation of operating systems and drivers for various cards.
• Installing upgrading, configuring and troubleshooting user’s desktop call related to hardware, software, OS, printers, and peripherals etc.
• Provide first -level technical support and troubleshoot to over 400 users.
• Performing troubleshooting on assigned ticket and resolve the problem within SLA.
• Installation configuration of print devices (network and local) on desktops.
• Configuration and maintenance of Mail clients as MS Outlook.
• Installation & troubleshooting of different client applications software’s i.e. VPN Client, Citrix Client, SQL, Visual Studio, IBM Web Sphere, My Eclipse, QTP, Lotus Notes Client, etc. over windows XP platform.
• Troubleshoot all kind of hardware, software and LAN related problems.
• Installation and configuration of Client Operating Systems like Windows 98/prof./XP and other Applications.
