Business and Finance Manager
Sparkbake Bistro
Total years of experience :17 years, 8 Months
• Spearheaded the creation and implementation of Sparkbake Bistro's all-vegan quick-service restaurant model, ensuring a successful execution of the business plan.
• Implemented precise control systems, for reliable quality and foundation for future growth.
• Balanced customer value with financial goals through strategic menu-item pricing, ingredient costing, and realistic revenue forecasting.
• Implemented a strategic budgeting approach that prioritized financial sustainability and the ability to adapt to changing consumer trends.
• Negotiated and finalized contracts with key suppliers to secure high-quality ingredients at competitive prices.
• Established a system for managing and tracking all contracts associated with the business, ensuring compliance and minimizing risk.
• Analyzed market trends and competitor pricing to optimize menu pricing.
• Tracked key metrics (ARPC, Prime Cost) to drive financial health and identify areas for optimization.
• Leveraged IRR/NPV analysis for strategic investment identification during fundraising.
• Conducted customer surveys that elevated our menu and shaped effective CRM strategies.
• Implemented a customer loyalty program to incentivize repeat patronage and build enduring engagement among our valued guests.
Our commitment to flavor, transparency, and innovation garnered Sparkbake Bistro some notable recognition since our start in 2018, including:
• 5-star Google reviews and loyal following of repeating customers.
• Listed as one of The National's "12 Best Restaurants in Al Quoz.
• Receiving the "Most Pioneering Plant-Based Vegan Bistro & Bakeshop" award from MEA Markets Business Awards 2023
• Led cost-effective marketing initiatives leveraging trade shows and fashion events, building a strong brand identity for sustainable scalability.
• Constructed financial models to assess the feasibility of new design ventures, mitigate risk, and optimize pricing strategies for maximizing profitability per collection.
• Established budgeting models to optimize fabric sourcing, production planning, and marketing campaigns, maximizing return on investment (ROI) for each collection.
• Implemented a customer relationship management (CRM) system to streamline client interactions, personalize communication, and improve client retention.
• Streamlined Bancassurance operations.
• Secured legal compliance for new Bancassurance products.
• Mitigated risks through product-specific ORAPs.
• Leveraged market research to drive successful Bancassurance product launches.
• Empowered sales teams through tailored Bancassurance product training.
Graduated Dean’s Honour Roll Cumulative GPA: 7.64/9.0, Major GPA: 8.14/9.0
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