Mulham Al Hamawi, HR officer

Mulham Al Hamawi

HR officer

Snax

Location
Jordan
Education
Bachelor's degree, English Language and literature
Experience
5 years, 1 Months

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Work Experience

Total years of experience :5 years, 1 Months

HR officer at Snax
  • Jordan - Amman
  • April 2015 to April 2016

-Follow up and manage activities related to HR

-Identify staff vacancies and recruit, interview and select applicants.

-Follow up penalties system in coordination with direct manager

-Implement procedure and regulations according to the labor law .

-Conduct exist interview to identify reasons for turnover .

HR Employee Relation at Retail Group Jordan
  • Jordan - Amman
  • August 2014 to December 2014

Implement procedure and regulations inline with the labor law
Handle conflict resolution
Handle employees requests and issues
Responsible for personnel

Human Resources Officer at Societe General
  • Jordan - Amman
  • January 2014 to July 2014

Manage and control health insurance program.
Managing the attendance system by monitoring check-ins/outs
Preparing employees’ letters
Monitoring vacation balances

Customer care representative at Orange Telecommunication
  • Jordan - Amman
  • January 2013 to February 2014

Responding to customer inquiries
Enhancing customer experience by adding requested services
Reporting complaints to the operational back office department

Customer Care Representative at Extensya
  • Jordan - Amman
  • January 2011 to January 2013

Responding to customer inquiries
Enhancing customer experience by adding requested services
Reporting complaints to the operational back office department

Education

Bachelor's degree, English Language and literature
  • at Philadelphia University
  • August 2011

Specialties & Skills

Teaching English
Teamwork skills.
Problem Solving Skills
Negotiation and Persuasion skills
The ability to empathize with customers
The ability of using positive language with customers
The ability to Identify and anticipate customer's need

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Human Resources Management (Certificate)
Date Attended:
August 2013
Valid Until:
September 2013