Customer Service Executive
Aster DM Healthcare
مجموع سنوات الخبرة :7 years, 6 أشهر
Aster DM Healthcare (Access Clinic), Dubai - UAE Sep 2012 - Present
Outpatient Clinic
Customer Service Executive
• Maintain organization and cleanliness of the entire clinic.
• Obtain nutritional supplies for your clinic as needed.
• Maintain insurance records of the patients.
• Ensure staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties.
• Make schedules 1 month in advance and submit to Clinical Director prior to due date.
• Assume first call for clinical staffs that are ill or unable to come to work; participate in Manager on call schedule.
• Coordinate with Human Resources to identify recruiting needs and assist/initiate interviews of new personnel.
• Ensure new staff members are provided an appropriate orientation with guidance and training in the areas of triage, back office duties, lab procedures, opening and closing procedures,
phone etiquette, front desk logs, and money balancing.
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• Complete annual performance reviews with the assistance of human resources and clinical
director.
• Ensure laboratory quality control.
• Order supplies and medications for the clinic. May delegate responsibility as needed.
• Ensure clinic does not run out of supplies or medications.
• Convene staff meetings monthly with assistance of clinical director.
• Follow up with patient complaints and convey findings to clinical director to determine if further
action is required.
• Maintain a tracking system for the purpose of trending.
• Maintain and monitor patient flow throughout the clinic and notify clinical director if any
problems persist.
• Investigate patient complaints and report to clinical director.
• Take ownership and responsibility for continually assessing all processes and generating ideas and solutions for improvement.
• Project a positive attitude and maintain mutual respect with all individuals.
• Take responsibility for maintaining a professional, clean, safe and secure environment
Jashanmall National Company, Dubai - UAE July 2010 - August 2012
Wholesale distributor of consumer goods and services
Stock Controller
• Receives and verifies accuracy of incoming shipments.
• Accurately handling records through the use of a computerized inventory system.
• To ensure accuracy in all paperwork and delivery quantities.
• Assisting Operations Manager with delivery of cargo.
• Maintaining efficiently inventory count, perform 'end of day' inventory count and submit
reports to management.
EPPCO, Dubai - UAE April 2007 - June 2010
Emirates Petroleum Product Company
Sales Assistant
• Provides customer service at a sales counter and sells to walk - in or call in customers.
• Interacts with customers to provide information in response to inquiries about accounts,
products and services.
• Identifies, qualifies and sells to new and existing customers.
• Handles and resolves customer complaints, special orders, or returns in store.
• Receives and processes orders, provides information concerning features, benefits, pricing,
changes in service, warranty policy and or shipping.
• Investigates and correct errors, following customer and company records.
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• Maintaining hygiene as per the standards set by the company.
• Ordering Stocks as per the requirements and maintaining regular stock check for expiry and damages.
• Conducting Inventory of the Stocks.
• Cashiering & posting of bills.
• Handling ECR (Electronic Cash register)
• Merchandizing in 'C' (Convenience) Store.