Mumtaz Asghar

• Developing a custom ServiceNow application for finance operations to streamline workflows and improve efficiency.
• Designed features for ticket tracking, reporting, and performance analytics to enhance visibility and decision-making.
• Converted standard dashboards into Platform Analytics dashboards by creating multiple Indicators and Breakdowns
for enhanced KPI tracking and visibility.
• Wrote scripts to automate daily, weekly, and monthly tasks from templates, designing corresponding workflows and
processes.
• Collaborated with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

• Implemented ServiceNow integrations with third-party applications to enable seamless data exchange and automation.
• Worked extensively on ITSM modules including Service Catalog, Incident, Problem, Change Management, and User
Administration.
• Implemented Event Management workflows to automatically create alerts and trigger Incident records, improving proac
tive issue detection and reducing response time.
• Applied ServiceNow best practices in customization while building Flow Designer automations and integrations.

• Developed client-side (UI Policy, Client Scripts, GlideAjax, UI Actions) and server-side (Business Rules, Script Includes,
ACLs, Workflows, Email Scripts) logic.
• Built new service catalog items, order guides, record producers, and associated workflows based on stakeholder require
ments.
• Defined SLAs, configured notifications, and integrated external systems using SOAP and REST web services.

• Provided technical support to customers via phone, email, and remote assistance, ensuring prompt issue resolution.
• Assisted in configuring and troubleshooting software applications, maintaining accurate records using ServiceNow.