Muna Al Qaisi

Campbell Gray Amman, Jordan
• Arranges appointments with clients and sales team.
• Acknowledges customers by responding to emails, texts,
and phone calls.
• Provide troubleshooting assistance for customer, account
statuses and relevant problems.
• Provide data and guides to help the sales team.
• Develop and monitoring performance indicators.
• Manage sales tracking tools and report on important
information.
• Keep record of sales trends.
• Liaise with account managers to develop specific sales
strategies.
• Stay up-to-date with new product and feature launches and
ensure sales team is on board.
• Review pending apartments and specific client's requests to
ensure excellent customer service and customer
experience.
• Suggest sales process improvements.
• Processing new sales leads.
• Managing the correspondence between the sales team and
their clients.

Cash Review Committee member
International Relief and Development
Amman, Jordan
• Review home visit reports using RAIS online system and enter
recommendation for cash assistance using UNHCR.
• Conduct home-visits to vulnerable households and provide direct
support as required.