Muna Hassan Marzooq

Mashreq has provided banking and financial services to millions of customers and businesses since 1967.
Mashreq is one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. Mashreq focuses on providing customers access to a wide range of innovative products and services. We are invariably among the highest performing banks in the Region.

Roles and Responsibilities:

As a flexible member of the team I was required to handle multiple and a wide range of responsibiliets which mainly included the below

•Managing the helpdesk activities and maintaining monthly MIS
•Addressing customer greivances and concerns
•Handling concern of Walk In customers and providing the resolution of their concerns
•Preparing and issuing clearance letters, Liability letters and Agreement letters
•Transalting and typing Arabic letters
•Assisting in Police case filing and police case releases
•Providing financial advices to customers who have delinquent liablities with the bank
•Liasing with other departments to ensure customers issue is resolved
•Liablity check of deceased customers for court case referral
•Raising insurance claims for credit card and loan customers
•Providing training and orientation to new joinees

Following the successful completion of probation period with mashreq, I was deployed to work at one of the branches as teller. This has enabled me to gain more than 4 years of expeience in handling the day to day actives of the branch.
•Responsible of deposit & withdrawal of cash amounts
•Responsible for handling Managers cheques& Demand Draft(DD) etc & cancelation
•Doing chq return memo through the system
•Send FCY CHQS for collection & send outward scanned CHQS to OPC CLG DEP
•Resolving customer issues
•Responsible for handling Managers cheques& Demand Draft(DD) etc & cancelation
•Ensuring proper handling of cash and reconciling on daily basis