Floor Supervisor
Aster DM Healthcare
مجموع سنوات الخبرة :7 years, 9 أشهر
Implements SOPs to bring in process efficiencies
Ensure coordination of communication between patients and medical staff
Respond to patients’ complaints regarding hospital services and ensure that
concerns are handled properly
Ensure timely preparation and delivery of all invoices for payment to the
Dubai
accounts department every month.
Ensure the safe keeping of cash and its timely deposit into Company account.
Maintain record of the contracts and coordinate for their renewal on time
Maintain petty cash and handle small purchases for Clinic requirement
Ensure copies of all staff licenses copies are maintained in the clinic and
Strong communication and interpersonal skills
coordinate with HR department for their renewals on time
Enterednumericaldataintodatabasesinatimelyandaccuratemanner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Collects and enters all necessary demographic, clinical, billing and insurance information from patients
Collects and enters all necessary demographic, clinical, billing and insurance information from patients
Answers incoming phone calls and schedules patients in Patient Management System
Close coordination with insurance Dept. For on time approvals
#Manage the ticket booking counter
#Processing request for change or cancellation of ticket
#Print itinerary according to passenger request
#Perform check-in procedure for guests-issuance of boarding card and seat
#allocation
#Manage baggage check-in and handling onboard courier
#Assist guests and provide options in IROP cases
#Pre/post flight process
#Updation of chocks on, chocks off
#Facilitate arrival flights and baggage
#Handle customer complaints on arrival..
#Liaise with OCC, Reservations, In-flight, Dispatch, Security and Airport authority.
#Assist customer relation department in handling customer complaints.