IT Engineer
JLA International Engineering LLC
Total years of experience :13 years, 2 Months
• Maintenance and management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Managing and monitoring of backups in multiple locations.
• Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of 100+ employees.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Managing Active Directory user accounts and computers and Managing user policies through GPO.
• Managing Cyberoam and Sophos firewalls and Centralized Sophos Antivirus to protect company network.
• Company Web & Email administration and FTP Server management.
• Managing File servers, Application/Database servers, Storage Servers and Backup servers regularly.
• Providing IT support for users including Architectural/Structural/Design/Engineering software support.
• Managing print server and wide range printers/plotters.
• Managing remote VPN access for remote users and troubleshooting issues.
• Managing company’s IP-PX/Telecom and user extensions/telephones and incoming/outgoing call routing on Yeastar IP-PBX.
• Provide quality support for customers/AMC clients and respond to customer’s service calls on time.
• Managing all types of day-to-day tasks related to LAN/WAN network issues, servers, Email servers, VPNs, VOIP etc. in customer sites (on-site and remote).
• Migration of Dubai Ministry of Energy Network Infrastructure with Cisco Routers, L2/L3 Switches (Hardware Stacking) and Cisco Wireless LAN controller.
• Setting up door access control devices, NVR, IP cameras, port forwarding setup for cameras.
• Managing customer’s server network rack, patch panel, cabling, UPS, etc.
• Develop and maintain network diagrams in Visio, technical reports and documentation.
• Deploy and manage all type of networks, servers including but not limited to the following:
Networks:
CISCO Router, Switch, ASA, and Fortinet, SonicWALL firewall and CISCO Wireless Controller.
Setup WAN - Static IP, PPPOE, DYNDNS on Cisco routers
VPN - IPSEC Site-to-Site & remote VPN, GRE tunnel, L2TP, PPTP VPDN.
Setup LAN - ACL, NAT/PAT, Inter-VLAN routing using L3 Switch.
VLAN, VTP, STP, Ether Channel and managing Fiber uplinks, SFPs, IDF, MDF and patch panel.
Servers & client:
Setup IBM system X & HP ProLiant series Servers - for different clients. RAID configurations.
Setup Microsoft Windows 2012 / 2008 R2 Servers.
Active Directory, DHCP, DNS, Group policy, Terminal services (Remote Desktop Web Access), Hyper-V, IIS.
Setup Microsoft Exchange Server 2016, Office 365, MS Outlook.
Domain (MX, A, DNS, Alias, CNAME records) setup for On-premises Email servers.
Windows client OS, managing AD users, network printers and fixing various kind of LAN issues.
Symantec Backup Exec2014/2015 -managing backup sets & restore, monitoring backup jobs.
Setup storage - setup RAID, managing disks, setting up iSCSI LUNS, fiber channels, groups, etc.
SAN storage - Fujitsu ETERNUS DX90 S2, QSAN U220
NAS storage - QNAP TS-220, Net gear Ready NAS-2120, buffalo, WD Cloud
Bitdefender Gravity zone Business Security - Centralized management Cloud console, ESET Smart Security 9
• IT in charge of Call Center department, Call Center Server management (Asterisk IP PBX).
• Call center agents extension, users management, CRM management.
• Monitoring & troubleshooting PRI telephone lines and coordination with ISP for continued service.
• Configuring X-Lite SIP softphones in Call center agent’s computers and resolving network issues.
• Managing Windows Server 2008, Active Directory Domain Network, DHCP, DNS, Group Policy.
Resolving network related issues such as AD user accounts management, printer issues, outlook emails and antivirus management.
• Deployed and managed Asterisk IP PBX Server in Linux TRIXBOX / CentOS for different clients.
• Setting up SANGOMA E1 PRI Cards and PRI telephone lines on Asterisk PBX Server and continued monitoring and troubleshooting for zero down time in call centres.
• Install, configure and basic level of troubleshooting of windows desktop OS for clients.
• Resolve LAN network issues, printer connectivity and internet issues with clients.
MES Ponnani College, Ponnani Calicut University BSc. Computer Science