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Muneer Shaheen Shaheen, Audit Specialist – Identity Verification

Muneer Shaheen Shaheen

Audit Specialist – Identity Verification·CsMena

Jordan

Bachelor's degree, BAU

Work experience

Total years of experience: 1 years, 7 months

Audit Specialist – Identity Verification

January 2026 - Present

CsMena

Amman, Jordan

January 2026 - Present

Accurately reviewed and processed identity verification requests and associated
documentation to ensure compliance and integrity.
Proactively identified inconsistencies and potential fraudulent activities, contributing to
enhanced security protocols.
Consistently met and exceeded quality and productivity targets in a fast-paced operational
environment.
Collaborated effectively with internal teams to resolve complex cases and streamline
verification processes.
Company industry:
Call Centers & Customer Care Outsourcing

Content Moderator

January 2026 - July 2026

CsMena

Amman, Jordan

January 2026 - July 2026

Evaluated user-generated content against established company policies and community
guidelines.
Escalated sensitive or critical cases to senior personnel for appropriate action.
Maintained high standards of quality and productivity in content review operations.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support Specialist

January 2025 - July 2026

Hijazi & Ghosheh Group

Amman, Jordan

January 2025 - July 2026

Delivered first-line technical assistance for hardware, software, and network-related issues.
Performed system and software installations and configurations for end-users.
Managed incident resolution and escalated unresolved technical problems to specialized
teams.
Company industry:
Agriculture & Crop Production
Job role:
Information Technology

Customer Service Representative

August 2025 - December 2025

CsMena

Amman, Jordan

August 2025 - December 2025

Provided comprehensive customer support through multiple channels, including phone and
chat.
Efficiently resolved customer issues, meticulously documenting all interactions and
resolutions.
Maintained professional communication standards in a high-volume customer service
setting.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support Specialist

January 2025 - March 2025

HIJAZI & GHOSHEH GROUP,

Amman, Jordan

January 2025 - March 2025

• Installing and configuring computer hardware, software, systems, networks,
printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Documentation of the hardware and software maintenance and updates.
• Installing and configuring Office 365.
• Installing and configuring Kaspersky Antivirus clients.
Company industry:
Agriculture & Crop Production
Job role:
Information Technology

Education

Al-Balqa Applied University

July 2024

July 2024

Bachelor's degree, BAU

Jordan

GPA (point): 2.40 out of 4

GPA (point): 2.40 out of 4

Skills

IT HelpDesk

Expert

Cyber Security

Expert

IT Technical Support

Expert

Customer Service

Expert

Problem Solving

Expert

Microsoft

Expert

Windows

Expert

Communication Skills

Expert

Customer Service

Expert

CYBER SECURITY

Beginner

SELF MOTIVATION

Intermediate

QUICK LEARNING

Expert

COMPUTER NETWORKS

Intermediate

MANAGEMENT

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

TEAMWORK

Intermediate

COMPUTER HARDWARE

Intermediate

COMPUTER SYSTEMS

Intermediate

CREATIVITY

Intermediate

IDENTITY VERIFICATION

Intermediate

LINUX

Intermediate

OPERATING SYSTEMS

Intermediate

PROFESSIONAL NETWORKING

Intermediate

RECONNAISSANCE

Intermediate

TECHNICAL SUPPORT

Intermediate

VULNERABILITY ASSESSMENTS

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Beginner

Training and Certifications

Certifications
GIG Program – Cybersecurity (PT & SOC Skilled Track)
Ministry of Digital Economy and Entrepreneurship
Feb 2026
GIG Program – Cybersecurity
CompTIA Security+
CompTIA Network+
Linux Fundamentals Cisco CCNA
Networking Fundamentals (N+)
Training
Customer Service and Call Center
ultra media
May 2024
Technical Support Specialist
TRAINING AT HIJAZI & GHOSHEH GROUP

Hobbies and interests

Cybersecurity Research, Home Lab, Networking Technologies, Continuous Learning, Strength Training

Bachelor's Degree in Cybersecurity. • Completed hands-on training in Ethical Hacking, SOC Operations, and Penetration Testing. • Developed a Website Security Checker as a graduation project. • Strong foundation in Linux, Networking, CCNA, and Security+. • Committed to continuous learning through technical labs and self-study.