Receptionist
Red Nail Salon and Spa
Total years of experience :2 years, 2 Months
Greeting customers who enter the Salon.
• Provide information to the customers .i.e. product knowledge, services, business offers, promotional discounts, gift packages, etc.
• Being responsible for processing cash and card payments.
• Receive payments or automatic debits.
• Issue receipts, deal with refunds and change due to customers.
• Attending phone calls and answering queries from customers.
• Scheduling Appointments, organise a planner or type information into the system.
• Giving advice and guidance on product selection to customers.
• Responsible dealing with customer complaints.
• Reporting discrepancies and problems to the supervisor.
• Maintaining Sales and Purchases register and records.
• Managing inventory of products.
• Responsible for financial transactions.
• Operate a Cash Register.
• Be involved in stock control and management.
• To observe that the salon in maintained tidy and clean at all the times.
• Recording staff requests.
• Working within established guidelines, particularly with brands.
• Keeping up to date with special promotions.
• Offer customers carry-out service at the completion of transaction.
• Managing billing procedures or reconciliation of funds at the end of each work day.
