Assistant General Manager, IT Infrastructure Services
National Bank of Kuwait
Total years of experience :33 years, 5 Months
· Direct & manage computing & information technology strategic plans, policies, programs
· Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.
· Develop strategic plans & implement objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives.
· Develop and establish operating policies and approaches for computing and information technology.
· Evaluate overall operations of computing and information technology functions and recommend enhancements.
· Advise senior management on strategic systems conversions and integrations in support of business goals and objectives.
· Prepare enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
· Interact with business managers on internal and external operations impacted by the capture, storage, processing and dissemination of information.
· Review and approve major contracts for computing and information technology services and equipment.
· Ensure the security of the information systems, communication lines, and equipment.
· Responsible for development, review, and certification of all back-up and disaster recovery procedures and plans.
· Identify & assess emerging information technologies to be assimilated, integrated, and introduced within the company.
· Oversee ongoing improvements and the feasibility of system enhancements.
· Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
· Serve on planning and policy-making committees.
- Manage Agility IT Infrastructure including Systems, Networks, & Operations
- Report to the CIO on IT Service Availability & Management
- Supervise Day to Day Operations of 100+ Server environment with Global Access for 10, 000+ users
- Manage Microsoft based Solutions (Windows 2003, Active Directory, Exchange 2003, SQL 2003) deployment, operations & upgrades
- Manage IT strategic business solution implementations according to industry standards
- Capture, analyze and architect IT Infrastructure for Line Of Business Applications
- Lead the institution of ITIL service guidance into PWC IT operations
- Architect & Redesign Enterprise IT Services to support PWC business requirements
- Restructure Data Center Operations & Infrastructure to meet PWC Global Strategic objectives
- Align IT Strategy with Business objectives and Enterprise Strategic initiatives
- Qualify new Enterprise IT industry trends (Systems, Networks, Storage, & Management)
-Plan & implement IT Consolidation project for Reduced TCO & Increased ROI (Server Consolidation, Storage & Network Segregations)
- Participate in PWC Global Enterprise IT projects to achieve a Unified Infrastructure.
- Revamp IT Business Continuity Strategy, Infrastructure using a Service Centric methodology
- Build ITIL Complaint Infrastructure environment including Configuration, Change & Service Management
- Provide guidance & management of Data Management best practices implementations including Storage Area Networks, Network Attached Storage, Backup & Recovery & Replication
- Delivering Professional Services Consulting into Mission Critical IT environments within Enterprise accounts UNIX (Solaris, AIX, Linux) & Windows (NT, 2000, 2003), SAN & NAS
- Architecting Enterprise IT Storage & Server consolidation Solutions from Concept to Deployment using SAN (Fibre-Channel, NAS, & NAS Gateways
- Providing ROI & TCO models based on SAN, NAS, NAS Gateways & iSCSI in Multi-Platform environments
- Ensuring customer expectations are satisfied by Developing & Presenting Statements Of Work for Consulting Engagements detailing Professional Services Deliverables to customer executives and IT directors
- Collaborating with customer contacts to Build & Align IT Enterprise Architectures with Strategic Business Goals
- Building detailed Project Plans including Tasks, Resources, Durations, Gant Charts and Status Updates throughout various stages of the consulting engagement
- Directly responsible for the overall Professional Services Project Plan including Assigned Budget, the Delivery Structure, Schedules and Staffing requirements.
- Architecting & Implementing Enterprise Storage Infrastructure Solutions using (NAS) Networked Attached Storage / (SAN) Storage Area Networks topologies
- Implementing Business Continuity, Backup/Restore & Disaster Recovery Data Storage Architectures
- On Site Management of Professional Services delivery including delegation of implementation tasks, Processing Change Management Orders, Resolving Complex Delivery incidents
- Cultivating New Engagements by evangelizing Data Management Best Practices in providing Data Protection, Compliance, Security & High Availability
- Performing & presenting Enterprise Storage Infrastructure Audits via Monthly/Quarterly/Annually to key IT Executives including
- Delegating & Participating in Professional Services Pre-Sales activities including Capturing Customer Requirements, Analysis & Prototype development of Networked Storage solutions
- Designed SAN (Storage Area Networks) & NAS (Network Attached Storage) Architectures.
- Architected Enterprise Backup-Highly Available Infrastructures (Storage Resource Planning, Multi-Tiered Backup using Veritas NetBackup & Cluster Server).
- Deployed Storage Networking solutions (FC & IP) on various computing platforms (Solaris, HP-UX, Windows NT/2000), Enterprise Storage Disk Arrays & Tape libraries (Hitachi, Sun, Quantum ATL, NetApp) and Fabric Switches from Brocade
- Provided Pre-Sales Support for Network Appliances Storage based solutions
- Implemented Enterprise Data Protection architectures utilizing NAS & SAN storage infrastructures
- Planned projects delivery & coordination of Storage & Data Protection Solutions implementations
- Post Sales customer support covering Storage & Data Management architectures
- Delivered Vendor Neutral consulting through Storage Assessments, IT Audits & Planning
- Architected Client Server SANs for Digital Imaging upon CLARiiON Disk Subsystems & Mercury Switches
- Provisioned Automated Workflow Architectures to Print & Publishing Production environments
- Recommended & Configured IP Infrastructures for LAN & WAN Production Networks
- Integrated Complex Data Workflows based on CLARiiON Storage Systems with Windows & UNIX Servers
- Delivered On Site Hands-On System Administration (Workflow & Troubleshooting)
- Managed Regional Customer Accounts Consulting needs & requirements
- Presented System Proposals including Hardware & Software Specifications
- Escalated Technical problems to Development for Testing and Resolution
- Integrated customized Apple solutions (Desktop Publishing and Multimedia)
- Configured multi-platform system solutions (Macintosh, Windows and UNIX)
- Implemented localized desktop publishing solutions
- Provisioned consultation & post-sales technical support to Named Accounts
- Participated in technology exhibitions, trade shows and seminars (presentations, demonstrations and articles)
- Managed Solutions Support for 15 sales channels across Egypt
- Prepared and performed customized multimedia solutions presentations