Call center agent
MTN Telecom company Sudan
مجموع سنوات الخبرة :4 years, 1 أشهر
• Handel inbound and outbound calls from customers and provided assistance with inquiries and issues.
• Resolved customer complaints and issues in a timely manner.
• Documented customer interactions and updated information as necessary .
• Collaborated with other departments to ensure customer satisfaction.
• Conducted surveys to gather customer feedback and opinions .
• Followed up with customers regarding previous inquiries or issues.