Specialist – Training and Support
Sidra Medical and Research Center
Total years of experience :13 years, 6 Months
- Managing Revenue Cycle reporting project.
- Contract Management: Represent Revenue Cycle in implementing Contract Management solution including interacting with internal and external stakeholders, Develop and fill related DCW documents.
- Collaborate with others teams to map Revenue Cycle positions with Cerner positions and set up privileges.
Provides full support for Microsoft Great Plains and Cerner patient accounting system at Al Corniche hospital and women health center in Abu Dhabi (one of SEHA facilities) in charge of:
• Support billing team in using patient accounting system.
• Troubleshoot and provide solutions for daily user's issues and inquiries.
• Generate required reports for daily and periodic purposes such as cash collection, user productivity, claim submission reports, denial reports, auditing process and many others depending on revenue cycle management demands.
• Design new reports depending on revenue cycle management needs and enhance existing ones.
• Perform system updates and enhancements testing and GP-Cerner integration testing, coordinate and communicate with related departments. Analyze results and send feedback to concerned parties and development team.
• Hold training sessions for staff on patient accounting system.
• Train new staff on the work flow of billing system processes and all required modules. And prepare required training manuals.
• Represent Corniche hospital as core team member (IUC) in the largest Cerner patient accounting implementation in the world by attending and participating in all Cerner’s patient accounting system meetings, design review sessions, design testing scenarios, system testing and train the trainer events.
• Participate in annual financial and accounting audit by extracting required details, invoices, cash receipts, and claims reports.
• Extract data from Great Plains, convert it to excel, validate it, analyze it, perform required analysis and send it with feedback to revenue cycle director and other concerned departments.
• Support in e-claim preparation, processing, submission and resubmission.
• Study and analyze user's demands regarding system enhancements and developing new reports.
• Communicate with various departments in the hospital (Finance, Medical record. Lab, Cerner team, pharmacy and IT) to facilitate and simplify work process for users.
• Coordinate with SEHA development team for any update, issues, bugs and new requirements.
• Convey system updates to concerned users and provide required training.
• Support in billing system related printing and connection problems.
• Worked as an Information technology officer in charge of serving employees, installing, maintaining, updating and troubleshoots problems with computer systems, including troubleshooting hardware and software, and computer-related machines, such as printers, modems, scanners and monitors.
• Supervise, Maintain and control Company's computer network and internet usage.
• Follow a planned schedule of routine maintenance and backup exporting for pharmaserve stock financial system and employee's files and documents.
• Implement POS (Point Of Sale) system, train and provide technical support for pharmaserve's clients.
• Supervise, control and update the company's website based on CMS.
• Create and manage employee's e-mail accounts.
• Set up and supervise wireless network with the database server as the first step of inventory process indoor and outdoor.
• Developing professionally required presentations using power point ( e.g. : Pharmacies situation in the Arab pharmacists conference the 26th held in Radisson SAS - Amman., Pharmaserve presentation and AIWF presentation introduced by the president of Arab International women forum (AIWF).
• Computers assembling.
• Install operating system (Windows XP, Windows 2000), install required software and update drivers.
• Follow up costumers and provide maintenance (software / hardware).
• Supervise, Maintain, control Company's computer network, Add and configure new computers to the company’s network.
• Updating and troubleshoots problems with computer systems, including troubleshooting hardware and software, and computer-related machines, such as printers, scanners and monitors.
• Prepare offers and sell computers.
Training on Oracle 10g developer including SQL, PL/SQL, form developer and report developer .
B.Sc. in Computer Information Systems (CIS)