Technical Support supervisor & Presales Engineer
Alesayi Electronics
Total years of experience :14 years, 0 Months
Direct and supervise the technicians in performing the installation & Maintenance and provide them with necessary assistance when needed.
Manage, direct and control the day-to-day activity of the customer Services Department, including :
Technical training for manpower.
Safety measures and security.
Arrange for site visits, meetings, presentations, demonstrations, and establish a smooth business relationship with customers.
Generate more maintenance contracts and enhance the customer fault reporting technique, fast reply, control and services.
Assist management and Sales Department in matters related to new technologies, providing technical solutions and assist in Contract negotiations with potential and existing customers.
Coordinate between technicians who are specialized in NCD and SSD, and arrange the steps of their share of work to ensure the proper installation.
Ensure complete and accurate update of customer database.
the steps of their share of work to ensure the proper installation.
Ensure complete and accurate update of customer database.
Solve any problem that appears during installation and escalate the issues to his superior and forward technical report for the action taken.
Obtain the customer's signature on completion of system installation indicating that it was received in full operation status.
- Responsible for Solution Design ensuring the most viable, effective solution is designed to meet customer’s requirements.
- Verify that the order documentation meets the requirements identified in respect of the proposed solution design. Develop PID documentation where appropriate, ensuring complete and accurate information is provided to Projects.
- Provide an escalation route for customer/prospect and sales team for initial technical and design issues, liaising with Technical Department as required, to ensure swift responses.
- Formulate responses for tender submissions, including the participation on the Bid Team as required to identify any requirements for the actual solution.
- Provide assistance to Projects function, in particular in the fulfilment of technical and design responses already sold.
- Attend customer meetings, providing Pre and Post Sales Support to the Sales Team as appropriate.
- Technical support for pre-sales and after-sales.
- Reviewing & quoting of received enquiries for both day-to-day and project requirements with the back-office support of Panasonic.
- Design and prepare an offer after studying the drawings and the client needs.
- Answer all technical enquiries of the customer.
- Provide technical support to clients.
- Provide (Sales & Presales &Technical) presentations and trainings.
- Assist the Sales team when needed for technical presentation.
- Assist the Sales force in the technical part and clarifications needed by the MEP Contactor/Consultant site engineer, ....
- Update the (customer database, projects database).
Conceptualizing and communicating on how the company products and services affect opportunities and sales exposure within the organization.
Performing customer needs assessments and solution finding sessions.
Designing and delivering product presentations based on the necessities and competitive sales condition.
Requesting and coordinating resources required to support sales department.
Providing responses for product and technical request.
Participating at conferences, tradeshows, and other events as required by sales Management and Product Marketing.
Providing knowledge and training on products to peers, presales and sales staff in the
Organization.
Demonstrating an in-depth understanding of the company products, functions, features
and benefits.
Providing specifications and quotes to prospective clients.
Revising and enhancing product manuals.
Willing to travel on frequent basis to different areas and countries
