مراد فايد

➢ Manage and lead the relationship with assigned vendors and distributors by acting as single point of contact for business reviews and any partnership’s requirements.             
➢ Develop partnership level and competencies with strategic vendors by guiding internal teams with vendor’s requirements.                                       
➢ Directly or through a team; manage and supervise any operation process related to the vendor’s agreement that include lead registration, discounts, order placement, incentive, vouchers and rebates management through the announced vendor’s channel or portals.  
➢ Attend industry functions, such as events and conferences, and provide feedback and information on market, competition and technology trends.  
➢ Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators and be able to project our services as the best-in-class.
➢ Prepare and participate in business plans that contribute to the continues service’s development for assigned workloads.    
➢ Monitor business health for assigned workloads by working closely and conducting business reviews with finance, sales, marketing, customer success and services teams to ensure the success of the planned objectives.
➢ Engage in account planning practices that has customer facing activities with vendors, distributors and sales teams to drive goal attainment in assigned territories.
➢ Engage directly with sales team in developing the relationship with company’s key accounts by introducing our services as an expert in the assigned workloads.    
➢ Direct or through a team; lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions and services.
➢ Direct or through a team; prepare the technical responses to RFPs and other documents as required.
➢ Direct or through a team; lead customer business value identification and discovery -- understand how our services and their unique differentiation can be used within the customer's existing architecture and business environment.
➢ Direct or through a team; lead technical demonstration: Execute demos for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both management and technical.
➢ Content Creation: Help define new technical and market content such as white papers, technical concept notes, product plans, competitive battle cards, product videos, blog posts, market analyses and any other material that enable/support our customers and other teams in Marketing, Sales and Services departments.

 Managing Microsoft Dynamics AX ERP implementation.
 Look after all Microsoft Servers (Active Directory, Exchange, File Server, MS SQL Servers).
 Network & Data Security.
 Office 365 Migration Project
 Microsoft Azure servers Migration Project
 Implement and Manage Veeam Solution
 Managing Cyber Security Systems in the organization.
 Managing FortiGate Systems.
 Managing Kaspersky End Point Security solution.
 Look after all Security solutions to confirm network and servers security.
 Manage all IT team between group different sectors (Industrial. Real Estate, Investment and Commercial).
 Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
 Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
 Scheduling upgrades and security backups of hardware and software systems.
 Researching and installing new systems.
 Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision.
 Ensuring that software licensing laws are adhered to.
 Providing secure access to the network for remote users.
 Securing data from internal and external attack.
 Offering users appropriate support and advice.
 Managing crisis situations, which may involve complex technical hardware or software problems.
 Mentoring and training new ICT support staff.
 Managing CCTV system cross all group of companies.
 Implement and manage all ITIL process.

 Ensures successful delivery of consulting services, particularly through effective engagement and customer management.
 Apply all ITIL implemented process on tools.
 Supports design, development, and implementation of automation for gathering, populating, and maintaining CMDB data from trusted data sources.
 Analyze data and ensure data quality within the Configuration Management System
 Reviews and establishes Configuration Management audit policies to meet requirements.
 Owns the reconciliation process when exceptions are noted between CMDB, Discovery information, Change Management & other authoritative production data repositories.
 Produces management reporting on KPIs to improve the process effectiveness, efficiency and data accuracy.
 Advise on Service Asset and Configuration Management best practice.
 Develop and deliver training to configuration item owners and CMDB users

 Ensures successful delivery of consulting services, particularly through effective engagement and customer management.
 Manage all ITIL process and tools implementation projects.
 Manage BMC Implementations Projects.
 Personally delivers billable consulting services, primarily, in the context of managing engagements and providing team oversight
 Meets assigned revenue targets through growth in assigned accounts and effective utilization of direct reports
 Leads the scoping, sizing, and estimating efforts for assigned engagements.
 Manages the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution.
 Assists direct reports in personal and career development by providing regular feedback, coaching and guidance on
 personal development, and encouraging direct reports to take ownership of their personal career path
 Provide technical support throughout the sales cycle to drive opportunities.
 Actively participates in sales calls involving complex technical requirements or multiple hardware platforms.
 Identifies and develops innovative solutions to customer requirements. Also is responsible for explaining and researching the technical capabilities of BMC's products vis-a-vis our competition.
 Provides demonstrations and presentations for BMC Seminars and Tradeshows. Performs necessary equipment set-up and installation.

Patrol Performance Manager ( Servers, Internet Servers, Database and Hardware Monitoring)
BMC Dashboard
BMC Visuals
BMC Remedy
BMC Topology Discovery
BMC Event Manager
Windows Servers ( DC, DHCP, DNS, DFS, ISA, Exchange BE, Exchange FE, WSUS and IAS )
UNIX Servers ( DNS, Remedy Helpdesk, Cisco ACS, Oracle Database )
Backup servers (VERITAS Net backup)
Trend Micro System ( Office Scan, IMSS, IWSS, SMEX )
Support WAN Network contain of 62 sites for E-Gov
Supporting and managing 150 servers ( HP, IBM, SUN )

Computer H/W and S/W support, User Support.
Planning, designing, installing and configuring Network infrastructure (LAN/WAN).
Installing and configuring Network operating systems (UNIX Solaris, Windows 2000/2003/XP).
Support for 2 colleges College of Science and College of Education
Managing mixed network ( wire and wireless ) with Cisco devices
Windows Servers ( DC, DHCP, DNS, DFS, ISA, Exchange )
Configure and manage Cisco Switches and Routers
Support for wan contain from 4 sites ( University Branches )

Hard practice labs.
Designing Administrator & implementing a Network that hosts a web site.
Working with Microsoft windows 2003 & XP environment
The network consists of Domain Controller, DNS Server, DHCP Server, SUS Server terminal Server, Routing and Remote Access Server (R&RAS), IIS Server.