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Murad Ismayilov, Customer Service Executive

Murad Ismayilov

Customer Service Executive·Qnet

Azerbaijan

Diploma, Hotel And Restaurant Management

Work experience

Total years of experience: 12 years, 4 months

Customer Service Executive

August 2022 - Present

Qnet

Antalya, Türkiye

August 2022 - Present

✓Ability to troubleshoot and resolve customer issues related to products
or services;
✓ Experience in guiding customers through technical problem-solving
steps;
✓ Capable of handling multiple customer inquiries simultaneously;
✓ Ability to manage and respond to customer tickets effectively;
✓ Strong interpersonal skills with the ability to empathize with customer
concerns;
✓ Active listening skills to understand and address customer needs
effectively;
✓ Quick adaptability to new customer support tools and technologies;
✓ In-depth understanding of products or services to provide accurate
information to customers.;
✓ Efficient time management skills to provide timely and effective
customer support;
✓ Meeting service level agreements (SLAs) for issu
Company industry:
Marketing
Job role:
Customer Service and Call Center

Rectuitment Coordinator

July 2021 - July 2022

JobTürkiye

Antalya, Türkiye

July 2021 - July 2022

- Coodinating 4 offices from Turkey (Kazakhstan, Azerbaijan, Tajikistan, Ukraine);
- Daily basis meetings with recruitment managers;
- Meeting with partners and hotels;
- Applying for Working Visa for candidates;
- Full control over MS office
- Solving problems of canditades when they arrive to Turkey.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Hospitality and Tourism

Barista Teacher

January 2021 - July 2021

Tchibo

Antalya, Türkiye

January 2021 - July 2021

Extra
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Barista

April 2021 - June 2021

Quzu Restaurant

Antalya, Türkiye

April 2021 - June 2021

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Owner

March 2020 - December 2020

Arabica Coffee

Baku, Azerbaijan

March 2020 - December 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Supervisor

April 2019 - January 2020

INJOY Lounge

Baku, Azerbaijan

April 2019 - January 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Reception Supervisor

August 2018 - March 2019

Green Hotel

Baku, Azerbaijan

August 2018 - March 2019

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales And Marketing Department Manager

March 2018 - July 2018

Madame Coco

Baku, Azerbaijan

March 2018 - July 2018

MARKETING DEPARTMENT
MY DUTY(SEARCHING CUTOMERS IN THEIR NEED, CHECK-IN/CHECK-OUT NEW PRODUCTS, TRANSLATING PRODUCTS NAME FROM ENGLISH TO RUSSIAN, FROM RUSSIAN TO TURKISH AND AZERBAIJAN)
Company industry:
Home Accessories & Decor
Job role:
Sales

Waiter

August 2017 - February 2018

Randezvous Lounge

Baku, Azerbaijan

August 2017 - February 2018

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Receptionist

January 2017 - August 2017

Days Hotel

Baku, Azerbaijan

January 2017 - August 2017

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Pool Attendant

August 2015 - November 2016

KEMPINSKI HOTEL BADAMDAR

Baku, Azerbaijan

I found this job using Bayt.com

August 2015 - November 2016

First when i begun to work i was like an Attendant
After some time HR decides to rise up my position to Bellboy, after i was like a Capitan Bellboy.Then Spa receptionist and Front desk receptionist, After 1 year all of my experience i rise to Spa Junior Supervisor
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Team Leader

January 2015 - July 2015

BAKU EUROPIAN GAMES

Baku, Azerbaijan

January 2015 - July 2015

Organization and preparing boxing area
 Organization Call room sportmen
Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Guide

January 2014 - January 2015

VIP TRAVEL MMC

Baku, Azerbaijan

January 2014 - January 2015

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Education

Azerbaijan Institute Of Tourism

June 2016

June 2016

Diploma, Hotel And Restaurant Management

Azerbaijan

09.15.2004-2012 REPUBLICAN GYMNASIUM OF ARTS ATMU/BTPM-AZERBAIJAN TOURISM AND MANAGMENT COLLEGE •FACULTY-TOUR AGENT/HOTEL RECEPTIONIST

Skills

Recruitment

Expert

Customer Service

Expert

Supervising

Expert

Cashier

Expert

Barista

Expert

Driving

Expert

Team work

Expert

Supervisoring

Intermediate

Communicate

Expert

Leader

Intermediate

restaurants management

Intermediate

Market Research

Beginner

Latte art

Intermediate

Staff training

Expert

Sales

Expert

Genesys

Expert

Marketing

Intermediate

Barman

Intermediate

Receptionist

Intermediate

CRM Bitrix24

Intermediate

Outlook

Expert

Micros

Intermediate

Management

Intermediate

CRM Dynamics 365

Expert

Typing

Expert

Problem solving

Expert

Microsoft Office 365

Expert

Zopim

Expert

Copywriting

Intermediate

Templates

Expert

Microsoft Office

Expert

Microsoft Excel

Intermediate

Customer Service

Expert

Call Center

Expert

Social profiles

Languages

English

Expert

Russian

Native Speaker

Azerbaijani

Native Speaker

Turkish

Intermediate

Memberships

tchibo

Barista Teacher

January 2021

Training and Certifications

Certifications
Baku 2015 first Europian Games
Jun 2015
Gratitude
Jun 2015
Baku City Circuit
Jun 2016
Training
Private English Lessons
Methodologist of Azerbaijan State Economic University
Jan 2013
Inter Medical
Inter Medical
Aug 2018

Hobbies and interests

Reading,playing on (guitar,ukulele,piano),cooking,Cars,hunting,collecting.