Business Development Manager
TransRiver Logistics Services LLC
Total des années d'expérience :18 years, 11 Mois
Manage the daily activities of business or technical support or production team.
• Identify business opportunities for company services & independently generate new sales revenue
•Conduct high volume outbound prospecting (calls, emails, social media) to qualify leads and prospects with the goal of building a solid business line
•Proactively identify challenges which prospects face and present full service solutions
•Planning on follow up on marketing initiatives -Coordinate with company on-boarding liaison to ensure successful account startup
•Recruit and interview new staff for the commercial sections.
• Set strategies plans, action plans and KPIs.
•Effectively explain the: company approach, differentiation factors and how each business unit operates.
Manage day to day activities with agents, provide guidance and coaching to achieve target
•Resolve issues, document customer interaction, and resolved matters as needed.
•Manage and facilitate new agent recruitment.
•Provide excellent high touch customer service at all points of contact internally and externally.
•Motivate, coach and develop sales agents to achieve and exceed sales targets through continuous improvement in all aspects of agents’ performance including prospecting and selling skills, product knowledge, time management, and processing their business using the appropriate tools and systems.
•Provide a strong team environment that is conducive to developing and maintaining highly motivated and productive sales agents.
•Ensure all agents are appropriately trained to provide expert insurance coverage to customers.
• Analyze performance metrics of sales units and individuals, and design and implement action plans to address deficiencies and maximize opportunities for improvement.
•Facilitate team meetings designed to motivate and create energy towards goal achievement.
Manage my family business.
Manage my family supermarket in Bedya - Nablus - Palestine:
•Improve profit and attain sales target of the supermarket
•Deal with all complaints, queries, and other related customer service issues
•Recruit and interview new staff for the supermarket
•Organize training, orientation, and supervise all departmental staff.
•Organize holidays
•Oversee receiving orders and stock control
•Assign and schedule tasks for specific employees and also follow up on the results they generate
•Complete all the operational requirements of the store
•Appraise, monitor, and plan tasks to be given to individual staff members
•Discipline, counsel, and coach employees to maintain positive result generation
•Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization
•Recognize future and present requirements by customers
•Establish good rapport with existing and potential customers
•Collaborate with other members of staff that have good understanding about service requirements
•Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise
•Study trends, authorize clearance sales and also determine all required sales promotions
•Review merchandising by formulating pricing policies
•Identify profitability ratio by studying financial statements and operating statements
•Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.
Paltel - Palestine (http://www.paltel.com
Manage all units to achieve a set of targets and KPIs
•Create and manage complaint unit:
•Centralize all customers’ complaint and objections.
•Design work follow, authority matrix and complaint escalation alert on Siebel for complaints.
•Analyze complaint to get degrees for all customers complaints(Diagnostic rot cause and change in producers and polices)
•Set strategies & action plans.
•Set KPIs based on world concepts.
•Increase customers’ satisfaction.
•Create and manage communication channels unit:
•Manage Paltel communications ( internal and external) channels
•Design content management
•Set strategies & action plans.
•Set KPIs based on world concepts
•Create and manage retention & win back unit:
•Dealing with all Customers disconnection orders.
•Convincing customers to win them back by awarding thosePaltel retentions offers.
• Maximize customer’s satisfaction.
•Minimize churn rate.
•Set strategies & action plans.
•Set KPIs based on world concepts
•Create and manage2nd line support unit:
•Analyzing all Paltel faults to save time and cost.
•Minimize faults AHT
•Maximize customer’s satisfaction.
•Create systemize faults troubleshooting screens for all Paltel services.
•Set strategies& action plans.
•Set KPIs based on world concepts
Paltel - Palestine (http://www.paltel.com
Create new collection plans for Paltel customers.
•Create dunning policies on CRM “Siebel”.
•Develop and create new payment methods.
•Set collection KPIs.
•Set strategies & action plans.
Paltel - Palestine (http://www.paltel.com)
Dialing with Delinquent Customers.
•Working as a Super user on the new CRM system (Siebel).
•Establishing an effective control system on debt to reduce the incidence of abuse and fraud, and to reduce the risk of diversion of income.
• Analyze outstanding data to increase collections rates, and set changes in strategies whenit’s necessary.
Paltel - Palestine (http://www.paltel.com)
Customer Care Department Credit Control Administrator
•Dialing with Delinquent Customers.
•Dialing with Credit Scoring System.
•Follow-up to the installment agreements
•Follow-up VIPs debts.
•Financial Call Center (FCC) team leader.
Proper and handling of financial transactions and approves transactions within designated limits.
•Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents, and reports.
•Prepares financial statements and other reports to summarize and interpret current and financial position
•Assist with annual budgets - prepares all allocations.