muradabdelhadi muradabdelhadi

\[Troubleshooting issues\]
\[Managing help desk and ticketing systems\]
\[Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems.\]
\[Developing a disaster recovery and risk mitigation plan\]
\[Working with external partners, auditors and consultants on risk management and regulatory compliance projects\]
\[Application support, configurations, installations, and troubleshooting.\]
\[Database maintenance\]
\[Application and infrastructure monitoring
\[Network management\]
\[Service desk support\]
\[IT Operations help desk and support.\]

\[Supervisor of IT requirements of Queen Alia Airport project\]
\[Installing new software and hardware components\]
\[Regularly evaluating our IT systems to ensure they meet the necessary demands\] \[Assisting with network administration tasks\]
\[Resolving all issues co-workers have with their IT systems and software\] \[Supporting the day-to-day operations of our computer network\]

\[Installing and configuring hardware and software.\]
\[Replacing or repairing the necessary parts.\]
\[Conducting electrical safety checks on equipment.\] \[Troubleshooting technical issues.\]
\[Speaking to customers to quickly get to the root of their problem.\]