Operation Manager
SBM NAUVATA SBM Nauvata Indi
Total years of experience :42 years, 10 Months
IT, India Region
*Managing IT support for 760 end-users
*As a CAB Member, handle change management for IT
infrastructure
*Project Management of new projects
*IT budgeting and procurement
*Lead IT Security Operations, compliances as required
*Upkeep of server room and IT infrastructure
* Availability management and capacity management of IT
infrastructure
*Business interface for new requirements/ existing operations
*Managing and mentoring the IT team
Achievements at SBM Nauvata
* Joined in 2019 at the inception of the company -
set up infrastructure systems (server systems,
front office systems, video conferencing /
telephony systems, conference room systems)
* Setup Server room monitoring system
* Effectively monitored capacity and AMC
management of all systems
* Achieved cost-savings through effective
negotiation for IT procurements
* Effectively handled software license
management, procurement, on-demand vendor
support
Achievements at IBM as
Organized on-demand online training sessions on IT Infrastructure and Information Security (Windows, Linux,
CompTIA A Plus, Security Plus and ISMS implementation) for the target client base
*Interacted with key decision-makers at prospect organizations for identifying and developing training requirements
IT Command and Control Centre)
*Managed 48 team members including 5 supervisors in a
24x7 shift operations - monitored 3000+ retail stores for
information security across the Middle East, UK
*Ran NOC and SOC centre operations (IT Command and
Control) from India to monitor stores across the Middle East
*Managed infrastructure remotely consisting of a network of
500 plus servers (Solaris, Linux and Windows) from
established NOC and SOC, and 800 desktops locally
*Rendered remote operational and backup support to EMC
Networker SAN Management, , Veeam Backup, and Solar
winds monitoring
*Focused on Microsoft Hypervisor and VM Ware,
virtualization platform management, project management
for NOC, SOC setup, configuration and commissioning -
Virtual Desktop Computing - Local IT Management for 800
local desktops, local mini Data-Centre Management -
Extreme switches based network - Fortinet and Cyber roam
Firewall - Asterix and Avaya VoIP in PBX management
*Managed finances, budgeting and procurement of local IT in
compliance with organisational policies and procedures
Managed delivery of IT Support operations for the
organization including management of hardware and software
(servers, employee desktops/laptops, network/voice
infrastructure, internal networks, peripherals, wiring, software
compliance and control)
Assessed Proof of Concepts (POCs) and participated in new
technology innovations like RFID based device security
systems, and VDI amongst others/ Managed implementation
of IT Infrastructure projects based on business and
operational requirements
in
Electronics and telecommunication Engineering