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Murat Kucuk, Pre-Opening Project General Manager

Murat Kucuk

Pre-Opening Project General Manager·Hotel Indigo Batumi Old Town, IHG

Türkiye

Bachelor's degree, School of Tourism Administration & Hotel Management

Work experience

Total years of experience: 27 years, 6 months

Pre-Opening Project General Manager

October 2025 - March 2026

Hotel Indigo Batumi Old Town, IHG

Batumi, Georgia

October 2025 - March 2026

Led the operational preparation of the Hotel Indigo Batumi Old Town pre-opening project in collaboration with IHG corporate teams and ownership.
• Directed the pre-opening strategy including recruitment, departmental structure, and operational planning.
• Implemented IHG brand standards and ensured operational readiness prior to opening.
• Coordinated cross-departmental teams and project stakeholders during the hotel development phase.
• Built the hotel's operational leadership structure and pre-opening procedures.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

April 2024 - September 2025

Dedeman Oskemen Tavros Hotel

Ust-Kamenogorsk, Kazakhstan

April 2024 - September 2025

• Oversaw daily operations of a franchise hotel, ensuring exceptional guest experiences and operational efficiency.
• Collaborated directly with the owner company to align strategic goals and enhance brand standards.
• Implemented innovative marketing strategies that increased occupancy rates and revenue growth.
• Led a diverse team, fostering a culture of excellence and accountability, resulting in improved staff performance and guest satisfaction scores.
• Streamlined processes and introduced cost-saving measures, contributing to overall profitability.
• Developed and maintained strong relationships with local businesses and community leaders to drive business development initiatives.
• Analyzed market trends to identify opportunities for expansion and improvement within the hotel sector.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

January 2022 - April 2024

Ramada by Wyndham Rize Fındıklı

Rize, Türkiye

January 2022 - April 2024

• Spearheaded the pre-opening phase of a luxury hotel, ensuring all operational standards were met ahead of schedule.
• Collaborated with cross-functional teams to develop strategic marketing initiatives, driving brand awareness and guest engagement.
• Implemented comprehensive training programs for staff, enhancing service quality and operational efficiency.
• Established key performance indicators (KPIs) to track progress and optimize performance across departments.
• Fostered strong relationships with local businesses and community leaders to enhance the hotel's reputation and market presence.
• Successfully managed budget allocations, resulting in cost savings while maintaining high service standards.
• Championed guest satisfaction initiatives, achieving positive feedback and high occupancy rates during the soft opening phase.
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager

June 2019 - January 2022

Babillon Hotel & SPA Rize

Rize, Türkiye

June 2019 - January 2022

Babillon Hotel is first 5* Hotel in Rize City. Hotel has 24, 000 squaremeters area with 114 rooms, 3 meeting room, indoor & outdoor pool, 4 restaurant and huge graden.
- Direct report to the owner and owner company weekly and monthly bases.
- Prepare yearly budget and control monthly bases
- Prepare P&L reports, business mix
- Focus to Revenue management and report to the owner company.
- Control online channels with revenue department daily basis.
- Plan Sales & Marketing and PR strategy
- Focus on Guest Satisfaction and achieving Guest Satisfaction results and take action according to these results.
- Focus on service quality and control daily bases. Take action to increase service quality.
- Control monthly cost reports. Focus on results and take action to get better results.
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager (GM)

September 2018 - June 2019

Sputnik Hotel & SPA Batumi

Georgia

September 2018 - June 2019

• Led the preparation and implementation of brand standards to elevate the hotel rating from 4 to 5 stars, overseeing all renovations and strategic changes in collaboration with ownership.
• Established a robust reporting system to provide weekly and monthly updates to the owner and ownership company, ensuring transparency and alignment on project progress.
• Developed and managed the annual budget, implementing effective controls to monitor monthly financial performance.
• Prepared comprehensive P&L reports and analyzed business mix to optimize revenue streams.
• Focused on revenue management strategies, delivering insightful reports to the ownership company to drive profitability.
• Managed online distribution channels in coordination with the revenue department, enhancing visibility and sales performance.
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager

August 2017 - September 2018

Euphoria Batumi Convention & Casino Hotel

Georgia

August 2017 - September 2018

• Serve as Cluster General Manager for Euphoria Batumi Hotel & Residence and Legend Business Hotel, overseeing a total of 618 rooms, a SPA, a convention center, and a casino.
• Report directly to the owner and ownership company on a weekly and monthly basis, ensuring transparent communication and alignment on strategic goals.
• Develop and manage the annual budget, implementing effective cost control measures on a monthly basis to optimize financial performance.
• Prepare detailed P&L reports and analyze business mix to enhance operational efficiency and profitability.
• Drive revenue management initiatives, providing insightful reports to the owner company to maximize revenue potential.
• Lead a high-performing team, fostering a culture of excellence in hospitality and guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Management

Sales Manager

November 2016 - July 2017

Sheraton Cesme Hotel Resort SPA

Istanbul, Türkiye

November 2016 - July 2017

• Led sales initiatives at the İstanbul head office, driving revenue growth through effective management of sales incentives and promotional strategies.
• Oversaw the planning and execution of congresses and group bookings, enhancing client engagement and satisfaction.
• Managed diverse sales channels, including FIT and online platforms, optimizing performance and expanding market reach.
• Collaborated closely with the sales director and company owner, ensuring alignment with corporate goals and strategic vision.
• Developed and implemented innovative sales strategies that contributed to overall business development and market competitiveness.
• Fostered strong relationships with key stakeholders, enhancing brand loyalty and customer retention.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales & Marketing Manager

November 2013 - November 2016

Sheraton Batumi Hotel

Georgia

November 2013 - November 2016

• Directly reported to the General Manager, demonstrating strong leadership and communication skills.
• Led the Sales and Marketing department, developing and executing strategic initiatives to drive revenue growth.
• Managed digital marketing efforts, enhancing online presence and engagement through effective strategies.
• Oversaw website updates and social media management, ensuring alignment with brand messaging and audience engagement.
• Successfully achieved sales budgets for 2014, 2015, and 2016, showcasing a consistent track record of meeting financial targets.
• Developed comprehensive marketing strategies that improved brand visibility and customer acquisition.
• Fostered cross-departmental collaboration to enhance overall business performance and operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Senior Sales Accounts Manager

October 2009 - November 2013

Adana & Mersin HiltonSA

Adana, Türkiye

October 2009 - November 2013

• Led strategic management of corporate top accounts, ensuring robust agreements and maximizing revenue potential.
• Proactively identified and pursued new business opportunities, expanding the client base and enhancing market presence.
• Fostered strong relationships with key stakeholders, driving customer satisfaction and loyalty.
• Collaborated with cross-functional teams to align sales strategies with overall business objectives.
• Utilized data-driven insights to optimize account performance and inform decision-making.
• Demonstrated exceptional negotiation skills, resulting in favorable contract terms and increased profitability.
• Committed to continuous improvement and innovation in business development practices.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Managing Partner

September 2007 - October 2009

Pusula Tours

Adana, Türkiye

September 2007 - October 2009

• Served as Managing Partner of a mid-sized agency, driving strategic initiatives across sales, marketing, and finance.
• Spearheaded sales growth through innovative marketing campaigns, resulting in increased client acquisition and retention.
• Managed financial operations, optimizing budgets and improving profitability through effective cost control measures.
• Fostered strong relationships with stakeholders, enhancing collaboration and driving business development opportunities.
• Developed and implemented operational strategies that streamlined processes and improved overall efficiency.
• Leveraged market insights to identify new business opportunities, contributing to the agency's growth trajectory.
• Cultivated a high-performing team, focusing on professional development and performance excellence.
Company industry:
Hospitality & Accomodation
Job role:
Management

Antalya Area Manager

April 2004 - September 2007

ASISTAN TURISTIK TRAVEL AGENCY

Antalya, Türkiye

April 2004 - September 2007

Between 2004 -2007 i was working at Asistan Touristik Travel as Antalya Area Manager, Turkey Contract Manager and Marmaris Operation controller .
Company industry:
Management Consulting
Job role:
Management

Antalya Airport Operations Supervisor

April 2001 - April 2004

Bastiyalı Tours & Astral Travel Agency

Antalya, Türkiye

April 2001 - April 2004

Antalya Airport Operation Supervisor
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Izmir Airport Operations Supervisor

March 1999 - April 2001

Platina Travel

Izmir, Türkiye

March 1999 - April 2001

İzmir Airport Operation Supervisor
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Trainee

June 1998 - October 1998

Diana Travel

Izmir, Türkiye

June 1998 - October 1998

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Adnan Menderes University

June 2002

June 2002

Bachelor's degree, School of Tourism Administration & Hotel Management

Türkiye

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Izmir Private Turk Collage

June 1998

June 1998

High school or equivalent, English and Math

Türkiye

GPA (point): 4 out of 5

GPA (point): 4 out of 5

PRIVATE TURK ANATOLIAN COLLEGE ( İZMİR ) English and Mathematics Branch

Skills

Revenue
Expert
Revenue
Expert
Developments
Expert
Developments
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
COREL DRAW
Intermediate
COREL DRAW
Intermediate
ONQ
Expert
ONQ
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
Lanyon
Expert
Lanyon
Expert
Opera
Expert
Opera
Expert
CORAL
Intermediate
CORAL
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
ADOBE PHOTOSHOP
Expert
ADOBE PHOTOSHOP
Expert
ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
Gem Fidelio
Expert
Gem Fidelio
Expert
Web Canada
Expert
Web Canada
Expert
Sejour
Expert
Sejour
Expert
Ideas
Expert
Ideas
Expert
Athena Hotel Systems
Expert
Athena Hotel Systems
Expert
AmonRA Hotel system
Expert
AmonRA Hotel system
Expert
Revenue
Expert
Revenue
Expert
Developments
Expert
Developments
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert

Languages

English
Expert
German
Beginner
Turkish
Native Speaker
Russian
Beginner

Training and Certifications

Certifications
Intermediate Wine Certificate ( Sommelier )
IWC
Mar 2022
Hospitality Management Program for General Manager – 2023
Wyndham University
Jan 2023
General Manager Onboarding Program – 2026
IHG University
Jan 2026

Hobbies

  • Trekking
  • Photography
  • Traveling
  • Puzzles
  • Table tennis