Senior Manager, Network Operations & Projects
Sido Telecom
مجموع سنوات الخبرة :18 years, 9 أشهر
Accountabilities:
Responsible for successful planning and execution, while ensuring profitable, timely, and high-quality completion of multiple projects in parallel, worth $500k to $5 million.
Coordinate with customers for understanding of business requirements to be translated into feasible technological solutions.
Conduct evaluation of potential project risks followed by implementation of remedial measures to minimize schedule delays and additional costs.
Involved in preparation & submission of weekly & monthly Project Progress Reports and financial updates to the customer and higher management.
Plan and manage the project’s budget to ensure that project costs are contained.
Assist with proposal development and pricing, and participate in sales presentations.
Closely interact with customers and use this relationship to engage in project sales and business development.
Ensure that all commitments are met in accordance with pre-established project goals/objectives and SOW.
Closely monitor timelines and project cost to make sure that approved project plan is strictly followed.
Identify, evaluate, and mitigate internal and external conflicts by utilizing negotiation and argumentation skills to implement workable solutions.
Develop, implement, and enforce change management procedures, to prevent scope creep.
Actively participate in team meetings to communicate progress, status, issues, assignments and escalations.
Prepare and give presentations to internal and external stakeholders, including executive leadership.
Spearhead activities of the operations team in setting, monitoring & accomplishment of targets and KPIs in terms of revenue achievement, implementation of pricing and customer satisfaction.
Develop and mentor team members via effective performance evaluation and feedback and assist HR with various training initiatives to fill in their skills gap.
Accomplishments:
Successfully completed all complex projects ahead of schedule, on budget, and within scope, while surpassing all pre-defined quality benchmarks and expectations.
Managed projects of up to $5 million and cross-functional teams of up to 25 internal and external members.
Played key role in analysis of existing & new business processes, design and implementation of improvements leading to reduction in customer complaint resolution time by 65%.
Accountabilities:
Ensured operational support through analysis and measurement of productivity and profitability.
Designed new VoIP network & routing and applied continuous improvement techniques aimed at optimizing network performance in terms of infrastructure, security and availability.
Maximized customer satisfaction through prompt resolution of issues.
Enhanced team effectiveness and performance through identification/ rectification of trouble areas and implementation of standard operating procedures.
Accomplishments:
Played key role in preparation of expansion plan of VoIP network based on available brands of soft-switches and preparing feasibility reports.
Planned and implemented migration of 60 million minutes per month of traffic from XIPX Broadmind network to Nextone softswitch.
Acknowledged for identification of training needs/gaps in the network operations team and assisted HR with various training initiatives.
Analyzed SIP, H.323, and ISDN Q.931 signaling messages to debug call failures and to improve Answer-to-Seizure ratio (ASR).
Initiated and administered routine, corrective, and preventive maintenance work on both XIPX platform and Nextpoint / Nextone platform.
Configured and managed the entire NGN network consisting of Alcatel Lucent 1000 MM E10 softswitch and 7510 and 7515 media gateways.
Created, tested and managed TDM interconnects with PTCL, cellular operators, and other telecom operators in different cities by creating SS7 signaling links and circuit / trunk groups.
Using strong concepts of call setup scenarios, worked in tandem with ZTE, Lucent, Siemens, and Ericsson engineers to isolate and resolve internetworking issues while establishing interconnects with different operators.