warehouse supervisor
Awok
مجموع سنوات الخبرة :6 years, 1 أشهر
POSITION: Warehouse and RMA Supervisor/Customer Service
COMPANY: Gulf Alabel (AWOK)
DURATION: October 2014
Job Responsibilities:
Supervise the warehouse, shipping, and receiving.
Ensuring all domestic shipments are processed accurately and on-time to the customer.
Ensure products are taken accurately and in a timely manner.
Conduct interviews, and hire new employees.
Create new metrics to track, evaluate, and improve warehouse productivity
Process product returns and Conduct product failure analysis.
Ensure a high level of customer service is delivered to all customers, in accordance with the Customer.
Support RMA Team's objectives.
Handle the day-to-day RMA Receiving activities.
Maintain daily productivity / workflow reports.
Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required.
Maintain, review and update process documentation on a regular basis; creating new documents as required.
Customer Service:
Review current processes on a regular basis and implement new processes as required.
Providing help and advice to customers using your organization’s products or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.
Developing feedback or complaints procedures for customers to use.
Developing customer service procedures, policies and standards for your organization or department.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Leading and supervising a team of customer service staff.
Unilever Pakistan Limited as Admin Manager Unilever DC Lalamusa (August 2012 - Till Date)
Responsibilities:-
❖ Managing all process & functions within a warehouse.
❖ Regular communication with client and ensuring timely, accurate & efficient shipment of all customer orders.
❖ Ensuring stock levels are managed & controlled effectively.
❖ Maintaining and issuing inventory report. Inbound & outbound status report, dead stock report, goods age report, consumption report & manpower status report to Distribution Manager
❖ Conducting periodical warehouse audit.
❖ Responding to and dealing with customer communication by email, telephone.
❖ Maintain FIFO
❖ Ensure the targeted KPI's meets to the required standards on monthly basis.
❖ Maintain high standards of material handling.
❖ Working with team leaders to review procedures & maximum customer satisfaction.
❖ Planning future capacity requirement.
❖ Planning & monitoring the storage, delivery and dispatch of orders.
❖ Maintaining standards of health, safety, fire regulation, hygienic and security in the work environment.
❖ Controls inventory levels by conducting physical counts, reconcile with data storage system.
Working as O2C Unilever Pakistan at Lalamusa DC
Specific Job Activities:
❖ Stock Reports
❖ Order Management Report
❖ Rescheduling and sale order item Reports.
❖ Output from Picking and outbound deliveries of Good Issue.
❖ Invoicing of Stock
❖ Credit Issue Reports.
❖ Cancellation of invoices.
❖ Recalling of Stock.
❖ STO (Stock Transfer Order) Report
❖ CCFOT Mass change.
❖ Good Received outbound Delivery
❖ Customer Balance Display.
❖ Microsoft Office working etc.
❖ Regular communication with clients and ensuring timely, accurate and efficient shipment of all customer orders
❖ Managing inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
❖ Evaluate complaints received on shipments of equipment and supplies and take appropriate action
Working as a Quality Champion Unilever Pakistan at Lalamusa DC
Specific Job Activates:
❖ CONSUMER/CUSTOMER RELEVANT QUALITY STANDARDS
❖ Product Appearance, Cleanliness, Pack integrity, assembling, damages
❖ Product conditions: pack content, code, labeling
❖ Managing stickering activities
Working as a warehouse Executive. (2005-2007)
REPORTS
❖ Inbound Status Report
❖ national Sale Data
❖ VTTMR
❖ Capacity Utilization Report
❖ Capacity Utilization Report (Stock Wise)
❖ Delivery Tracking Report
❖ Dispatch Plan
REPORTING ON Monthly Basis
Aging
❖ UPFL Aging
❖ Tea Aging
❖ Business Wastage Report
❖ Damage Mongering Report
❖ Slow Moving Report
❖ Through Put report
❖ USHEC
KPI reports
❖ Accident report
❖ Near Miss Report
❖ Hazards Report
❖ Monthly End Stock Both UPFL & UPL
❖ Physical Stock Taking
❖ KPI
❖ POD
❖ Planned Inspection
❖ Vehicle Turnover Time
❖ YTD Working
❖ Vehicle Capacity Report
Professional Workshop
Training on "Consumer relevant quality standards & warehouse management practices" at Walls Ice Cream Factory Lahore.