IT / EDP Manager
Gupta and Company
Total years of experience :31 years, 6 Months
Delivered exceptional 8 x 6 infrastructure / IT Operations / ERP support services to GAC, Chennai/ Bangalore.
Led all aspects of infrastructure management support functions of various departments such as stores / production / sales /purchase / accounts /marketing on ERP (WFX) support and day-to-day IT services issues.
IT Operations - ISP Support / Managed Services & Cloud |
Delivered exceptional 24 x 7 infrastructure support services to NourNet’ ISP/managed services and cloud customers. Led all aspects of infrastructure management functions of customers outside Saudi Arabia by co-ordinating with Nournet Global (Managed Hosting Services).
• Provided hands-on solutions to resolve complex customer issues within the Service-level agreement period.
• Spearheaded more than 20 engineers rendering infrastructure management service for NourNet’ customers.
Monitored and mentored multi-skilled team of more than 20 engineers to deliver excellent infrastructure management service for Astra Group companies across Saudi Arabia and MENA. Executed overall operations of Astra Group of companies and subsidiaries by using innovative LAN/ WAN/ Wireless & Windows AD/ Exchange technologies.
• Headed cross-functional project management teams and ensured project delivery within agreed timeline.
• Formulated and implemented effective IS policies/procedures and acquired ISO9001 certification for Astra HO.
Established Kuwait Airways Corporation’s Unix environment DR & BC plans. Evaluated performance, verified log file, and drafted comprehensive reports for Sun/IBM servers. Improved efficiency of IT operations by utilising new technologies such as IBM RS 6000 Servers, Sun Microsystems Sun Servers (E350, Sparc Server 1000, Sun E5500, and Sun Fire V440).
•Streamlined project operations by maximising uptime of IBM and Sun Servers
(Organization Brief: Being the largest poultry establishment in the Middle-East and one major poultry company world-wide, Al-Watania Poultry has established its name as the most prominent player in the Poultry industry. The main office of the company is located in Qassim- Kingdom of Saudi Arabia. With 6, 500 workforces)
• Spearheaded team efforts in ensuring smooth functioning of organizational network infrastructure (LAN/ WAN/ Wireless Networks) across an area of 250 sq. km consisting of Processing plants, Feed Mills, Layer, Hatchery, Feed Labs, Stores, Cold Storages and Power Stations
• Designed infrastructure for Data Center and remote locations connectivity
• Focused on enhancing uptime of Mail Server, Application Server, Data Base Server and Wireless Communications
• Set up local/ remote connectivity to Mid Range ERP Server at Riyadh HO
• Technology used: Compaq Proliant ML370 & DL380, Cisco routers, wireless network/ communication equipments, Redline and Cisco Wireless Products
Contributed to devise recovery strategies and recommend solutions through leadership of system administration operations. Conceptualised business continuity plans to assess and mitigate risk. Organised business unit schedules for annual business continuity planning and documentation. Formulated detailed reports and forwarded final updates to senior leadership team and stakeholders.
•Defined design, development, documentation of business function, and business continuity procedures through close collaboration with business units.
•Identified needs for skills improvement and led training sessions for team members. Conducted detailed BCP meetings on DR BC strategies to discuss technical system concerns.
•Tracked and evaluated performance of team members and rendered productivity enhancement feedback
Sustained Windows NT Domain server, backup, restore of data, configured network, and maintained TCP/IP print server for UNIX printing and DNS/DHCP/WINS server. Delivered tactical support and executed maintenance services for over 400+ systems of Almarai offices across Gulf countries.
•Scheduled, advanced, and installed existing systems for changing user requirements, software/ application support to users across head office and remote locations.
•Deployed and customised operating system reconfigured machine and cultivated solid and productive rapport with support groups of hardware vendor.
• Focused on presales support, troubleshooting, maintenance, installation of LANs/ WANs of varying sizes from simple 1-1 to complicated networks of 200+ systems
• Set up/ maintained network, SCO Open Server on Digital Server & configured Windows 95 clients
• Worked on 5+ projects at Indira Gandhi Centre for Atomic Research, Kalpakkam, TamilNadu having Windows NT, SCO Open Server
• Established interconnectivity between 3 buildings using Lucent Technology’s Fiber Optic solutions, UNIX hosts and NetWare Servers using TCP/IP protocol, LAN Workplace for DOS and LAN Workgroup connectivity software
• Catered to major clients like IGCAR, Kalpakkam (A premier Atomic Research Institute with 7+ laboratories) Major Telephone Exchanges at Chennai, Indian Institute of Technology, CSIR, SERC and ICICI Bank, MCC Bank
• Involved in installation, breakdown and preventive maintenance to ensure maximum uptime
• Set up Novell NetWare 3.x, UNIX SVR3 in PC platforms, peripherals like 9 track Magnetic Tape Drives, 600 LPM Line Printers, Laser Jets, A0 size Plotters, Scanners including remotely connected WAN using modems for Department of Telecom, Govt. of India
• Installed UnixWare/ SCO UNIX on 486 & Pentium based servers, Windows 95 clients to various Unix Hosts, configured IBM RS 6000 F-30 system and connected 10 PC’s with Windows 95 through TCP/IP
• Administered Zenith Servers & Nodes installed at CITIBANK N A Chennai
• Rendered qualitative service delivery to major clients like Citibank NA, Anna University, IIT, Madras Christian College, Dept. of Telecom offices in Chennai, Trichy. CSIR, EID -Parry Ltd. Sundaram Motors, Reserve Bank of India, Bank of India, Enfield India Ltd.
• Focused on pre & post sales support, scheduling of maintenance calls, inventory management
• Ensured smooth functioning of testing & repairs center and enhanced service revenue through qualitative service delivery
