Senior Service Engineer
Solutions for Services and Healthcare
Total years of experience :10 years, 10 Months
Conduct full installation, troubleshooting, maintenance and service repair needs on GE LCS equipment such as Anesthesia, Ventilator, Incubator, Warmer, Phototherapy, Patient Monitor, Central Station, ECG, Defibrillator, Vital Sign Monitor and Pulse Oximeter.
Completing Preventive Maintenance and Field Modification Instruction.
Maintaining tools and test equipment properly as well as ensuring they are calibrated.
Provided technical support to Service Engineers/Technicians on phone at customer’s site.
Responsible for installation, troubleshooting and maintenance on different European and Chinese Equipment such as Operation Table (OPT-Italy), Patient Monitor, ECG, Pulse Oximeter and Defibrillator (Cardioline-Italy & OSEAN-China) and Section Machines (MGE - UK)
Ordering and Managing repair parts cycle times.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Identifying the needs and requirement of customers to meet their business goals.
Handled the task of working with sales staff to identify opportunities for additional revenue in prospective and current account.
Handled responsibilities of consulting the customer in generating the RFQ and providing response to the customer`s RFQ
Developing customer relationships at the highest levels.
Conduct full installation, troubleshooting, maintenance and service repair needs on GE LCS equipment such as Anesthesia, Ventilator, Incubator, Warmer, Phototherapy, Patient Monitor, Central Station, ECG, Defibrillator, Vital Sign Monitor and Pulse Oximeter.
Completing Preventive Maintenance and Field Modification Instructions.
Installation of Omnicell Cabinet and Pneumatic Tube System.
Troubleshooting and maintenance of Medical Gas System Dryers.
Ensured that all customer queries were answered and all complaints resolved within minimum time.
Gather service feedback from the customer and update the same to the product engineers
Preparing quotations for spare parts, accessories and consumables of medical equipment
Training for seven months in bio-medical workshop and attended the orientation program on different kinds of medical equipment used in hospital on their operation function, repairs and maintenance.
(UST) –