Musab Abdel Moneim

Flutter Developer at freelance

• Sudan - Port Sudan
• My current job since February 2018

mobile android programmer at Vision Gate

• United Arab Emirates - Dubai
• February 2023 to February 2024

Mobile Application Developer at Nowrseen zans

• Sudan - Port Sudan
• November 2020 to November 2021

i worked as flutter developer and website developer

Customer Service Executive at Almister Trading Colpany LTD

• Sudan - Khartoum
• January 2017 to February 2021

Worked with wholesale and retail customers, supporting sales
efforts by resolving customer inquiries.
• Established processes for maintaining accurate work order
files, resulting in a decrease of 8% of delayed or missed
deliveries.
• Updated customer accounts, and resolved customer issues for
98% satisfaction rate.
• Provided exceptional customer service to customers.
• Unpackaged shipments, checked invoices, and stocked sales
floor and backroom

Call Center Agent at MTN Telecom

• Sudan - Khartoum
• January 2013 to February 2016

Answering or making calls to customers toaddress their needs,
complaints related to products or services.
• completing call notes and call reports as necessary and
updating them in the CRM.
• Making sales or recommendations for products or services
that may suit customer needs.
• Utilizing software, databases, scripts and tools appropriately.
• Capable to maintain a positive attitude when the customer is
frustrated or upset.
• Defuse upset customers and handle their complaints