Business Analyst
Vancouver Island Health Authority
Total years of experience :8 years, 9 Months
• Develop and own project plans, defining objectives, scope, deliverables, and timelines for system optimization projects.
• Act as the main point of contact for project-related communication and coordination, maintaining strong relationships with internal and external stakeholders.
• Lead risk assessment efforts, proactively identifying and resolving project issues.
• Lead the development and ongoing monitoring of the business plan and strategic direction for the program.
• Responsible for the operational, administrative, and service quality leadership for the programs data quality and administrative support staff.
• Manage, hire, and train a team that is responsible for the development, implementation, utilization and management of department analytics and reporting, quality of operational data, data flow, and access and oversight of daily clinical information management.
• Responsible for the planning and implementation of projects for the program, in conjunction with managing the business operations and data management for the Program, is accountable for developing, recommending, and monitoring the program/project budget.
• Represents Program at provincial tables, projects, and steering committees.
• Conducted ongoing assessments of business workflows, implementing enhancements that significantly improved quality, eficiency, and efectiveness.
• Led high-impact meetings and presentations, translating complex analyses into clear
insights for executive management and stakeholders.
• Conducted comprehensive requirements analysis, documented outcomes through regular project updates, KPI reports, and management summaries.
• Provided senior analytical leadership to System Optimization, acting as a Subject Matter Expert (SME) to navigate Interior Health Authoritys data and generate actionable insights for improved patient care.
• Partnered with business leaders and cross-functional teams (Data Engineering, Management) to leverage data driven decision-making for enhanced patient experience.
• Defined measurement strategies to quantify performance of various programs and initiatives, utilizing benchmarks, forecasts, and experiments to identify key drivers of success.
• Developed clear and compelling data visualizations (reports, dashboards) to
efectively communicate complex information to diverse stakeholders.
• Led analytical solutioning and drove innovation within assigned portfolios, ensuring technical best practices and eficient data utilization.
• Proactively analyzed information, utilizing advanced queries to provide critical
insights that informed business planning and decision-making.
• Transformed business requirements into detailed system specifications, collaborating seamlessly with stakeholders to optimize processes and achieve outstanding results.
• Analyzed data in support of ad-hoc, standard, and project-related requests, utilizing strong analytical skills to identify trends and patterns that led to a 15% improvement in workflow eficiency.
• Developed methodologies for analyzing and presenting data, ensuring clear and concise communication of insights to stakeholders through interactive dashboards.
• Supported and enhanced processes around data profiling, data quality, data
mapping, and metadata tools to validate data and uncover root causes of data issues, improving data quality by 99%.
• Simultaneously worked on multiple projects with constantly changing requirements and demonstrated capability in handling sensitive and challenging situations.
• Developed positive and productive relationships with business, technical, and project stakeholders to enable successful project and business strategy delivery by facilitating meetings with accurate agenda.
• Coordinated and evaluated business and operational workflows to create or improve workflows, gathered business support content and defined actions to move projects forward in an efective way.
• Identified and managed budgets, resources, schedules, risks/issues, and change management processes.
• Developed presentations and materials for executive level audiences and maintained
program documentation and reporting using a variety of software from Microsoft Ofice Suite, and SharePoint.
• Supported governance decision process, tracked decision progress, responded to information queries.
• Educated team members and organization stakeholders on new processes, shared ideas and obtaining. feedback to ensure cross functional teams are being fully supported.
• Managed procurement activities including engagement with software/hardware vendors and other external service providers to negotiate contract terms and pricing and resolved potential service issues by ensuring technical assessments have been done on site and were analyzed against baseline requirements.
• Provided strategic support for marketing, business development, and client plans in construction.
• Assisted with go-to-market strategies for construction projects.
• Led BD initiatives: sponsorships, speaking engagements, client award submissions, and marketing.
• Developed SOPs, tracked progress, and supported new groups in construction.
• Researched best practices, recommended process improvements, and developed training materials.
• Compiled and analyzed business intelligence for development opportunities in construction.
• Provided firm information for client requests, including credentials and deal lists.
• Submitted significant matters for proposals, rankings, website, and awards submissions.
• Tracked BD and marketing activities in databases, including Salesforce.